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Home Franchise Concepts · 1 hour ago

Senior Product Management Specialist

Flower Mound, Texas, United States

Full-time

Hybrid

Senior Level

5+ years exp

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Senior Product Management Specialist is responsible for supporting the commercial success and ongoing management of Vendor Alliance Partners, ensuring they grow sales and deliver value to the system.

Real EstateRetailVirtual Reality

Responsibilities

Vendor Onboarding & Qualification (Business Support)

Product Managers retain primary ownership of vendor onboarding activities, including vendor qualification, assortment definition, pricing alignment, stakeholder coordination, and ensuring catalog and business readiness for beta. The Senior Product Manager Specialist supports this process by partnering closely with Product Managers and vendors to facilitate coordination, provide commercial input, and help ensure a smooth progression into beta and launch phases

Coordinate vendor introductions and onboarding meetings with internal stakeholders and vendor leadership

Partner with the Product Management team to ensure vendors are prepared to progress into technical onboarding once business approval is complete

Support vendor readiness from a business standpoint prior to beta or launch, including alignment on commercial terms, programs, and expectations

Vendor Relationship, Meetings & Issue Management

Serve as a primary relationship contact and day-to-day liaison for assigned Vendor Alliance Partners

Coordinate and lead recurring vendor meetings, including monthly check-in meetings and Quarterly Business Reviews (QBRs), focused on performance, issues, opportunities, and alignment

Manage vendor-related issues from an operational and business perspective, including order-related issues, escalations, and coordination with Product Management for resolution

Identify vendor performance risks and opportunities and support corrective action plans or growth initiatives as appropriate

Collaborate with Vendor Alliance Partners on vendor compliance, suspensions, reinstatements, and adherence to alliance standards

Sales Performance, Forecasting & Analytics

Monitor vendor sales performance and trends using DOMO, including weekly, monthly, and year-to-date (YTD) reporting

Prepare and review sales performance and financial reports, identifying insights, risks, and opportunities across historical results and forward-looking projections

Partner with Finance and Product leadership to support sales forecasting and financial planning, including bottoms-up vendor forecasts, validation of financial assumptions, and identification of potential risks or upside opportunities relative to the financial plan

Leverage data and trend analysis to inform vendor discussions, decision-making, and prioritization

Provide performance and forecast updates to Product leadership and cross-functional stakeholders

Promotions, Programs & Marketing Coordination

Support and coordinate vendor promotional activity, including flex promotions, annual vendor promotions, and vendor programs, in partnership with Product Managers, Marketing, and vendors

Collaborate with Marketing and Product to plan, execute, and communicate promotions and vendor programs, ensuring clear franchise-facing messaging and operational readiness

Maintain and manage the annual vendor promotional calendar, coordinating timing, dependencies, and communications across internal teams and vendors

Ensure promotional activities align with vendor agreements, approved program structures, system capabilities, and franchise communications

Rebates, Financial Programs & Revenue Reporting

Partner with Finance and Accounting by leveraging rebate and sales reports to support vendor and product performance reporting, analysis, and decision-making

Coordinate and distribute monthly rebate and revenue reporting for visibility into vendor performance and program effectiveness, without direct ownership of rebate collection or reconciliation

Ensure rebate-related reporting and communications are accurate, timely, and aligned with vendor agreements, escalating discrepancies or issues to Finance or Accounting as needed

Samples, Product Ordering & Support Requests

Coordinate vendor product and sample ordering in support of business needs, including photo shoots, marketing initiatives, internal reviews, training, and associate requests

Partner with Product, Marketing, and vendors to ensure sample availability, timely delivery, and appropriate usage

Maintain visibility into sample-related requests to support prioritization and budget awareness

Vendor Events, Training & Convention Support

Coordinate vendor participation in system-wide events, including convention, vendor summits, and internal meetings

Partner with vendors on training coordination, including breakout sessions, educational content, and support for convention and franchise events

Manage vendor logistics, communications, and alignment in collaboration with the Events team, Marketing, Product, and Operations

Vendor & Franchise Communications

Coordinate vendor-facing and franchise-facing communications related to vendor programs, performance updates, and operational initiatives

Support vendor communications related to franchise lifecycle events, including franchise openings, closings, transfers, and status changes

Ensure communications are timely, accurate, and aligned with Product, Operations, and Communications teams

Cross-Functional Leadership & Alignment

Act as an internal coordinator for vendor-related initiatives, aligning Product, Catalog Management, Marketing, Finance, Technology, and Vendor Alliance teams

Partner closely with Catalog Management during onboarding, beta, and launches while maintaining a clear separation between business coordination and technical execution

Escalate risks, issues, and decisions to Product leadership as appropriate

Additional Responsibilities

Perform other duties and support cross-functional initiatives as assigned based on evolving business needs

Qualification

Vendor managementData analysisRelationship managementFinancial planningPerformance analyticsFranchising experienceOrganizational skillsCommunication skillsProblem-solving skillsAttention to detailCross-functional collaborationProject management

Required

Ability to analyze quantitative and qualitative data and apply insights to decision-making

Strong organizational skills with attention to detail and follow-through

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Professional judgment and discretion when handling sensitive or confidential information

Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent professional experience

Minimum of five (5) years of experience in vendor management, partner management, product operations, or commercial roles

Strong relationship management, communication, analytical, and problem-solving skills

Demonstrated ability to work effectively in a cross-functional, matrixed organization

Experience in franchising, home services, or building products industries

Familiarity with vendor rebate programs, promotional funding models, forecasting, and performance analytics

Experience working with vendor alliance or product management teams

Benefits

Medical, dental, and vision insurance

Flexible Spending Accounts (FSAs)

Health Savings Accounts (HSAs)

Supplemental life insurance

Annual discretionary bonus

401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent

10 paid holidays

8 paid hours for associates to volunteer in their community

Open time off to support work-life balance