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All Lines Technology · 15 hours ago

Director of IT Service Delivery

Cranberry Township, PA

Full-time

Hybrid

Director/Executive

10+ years exp

All Lines Technology is seeking a Director of Managed Services to oversee the operations of their Managed Services Practice, AllManage. This role focuses on delivering high-quality, efficient, and customer-centric services while ensuring compliance with industry standards and driving innovation through new technologies and AI.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Manage the day-to-day operations of the AllManage practice, ensuring that all services are delivered in accordance with the agreed service levels, contracts, and customer expectations

Monitor and report on the performance, quality, and profitability of the AllManage practice, using industry standard metrics and KPIs, such as SLA compliance, ticket resolution, customer satisfaction, utilization, and revenue

Ensure that AllManage maintains compliance with all relevant regulations and standards, such as HIPAA, SOC2, and ITIL

Oversee the evaluation, selection, implementation, and maintenance of operational tools and software, such as remote monitoring and management, automation, and AI, to optimize the efficiency, effectiveness, and security of our services

Drive the innovation and improvement of our services, processes, and best practices, by identifying and implementing new technologies, solutions, and methodologies that can enhance our value proposition and competitive edge

Manage the AllManage - Proactive vCIO program, ensuring that we provide strategic guidance, consulting, and planning to our customers, and that we align our services with their business goals and needs

Lead, coach, and develop a team of highly skilled and motivated service delivery professionals, providing them with the necessary training, tools, and resources to succeed and grow

Foster a culture of excellence, collaboration, and customer-centricity within the AllManage practice, and across the organization

Build and maintain strong relationships with our customers, partners, vendors, and internal stakeholders, ensuring that all understand the team’s needs, expectations, and feedback, and that All Lines delivers on our promises and commitments

Support the sales team and customer success team in identifying and pursuing new business opportunities, renewing and expanding existing contracts, and resolving any issues or escalations

Qualification

IT service deliveryITILSOC2Managed services practiceCloud technologiesNetwork securityDisaster recoveryAutomationAI technologiesCustomer-orientedCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Systems, Business Administration, related field, or equivalent combination of education and experience

Minimum of 10 years of experience in IT service delivery, with at least 5 years of experience in a senior management or leadership role

Proven track record of managing and growing a successful managed services practice, with demonstrated results in achieving operational excellence, customer satisfaction, and profitability goals

Extensive knowledge and experience with IT service management frameworks, standards, and best practices, such as ITIL, and SOC2

Strong technical skills and experience with a variety of IT systems, platforms, and tools, such as Windows, cloud, network, security, backup, disaster recovery, ticketing, remote monitoring and management, automation, and AI

Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences, at all levels of the organization

Exceptional organizational, analytical, and problem-solving skills, with the ability to prioritize, manage, and execute multiple projects and tasks in a fast-paced and dynamic environment

Highly motivated, self-directed, and customer-oriented, with a passion for delivering high-quality and value-added services

Ability to work well with a diverse and cross-functional team, as well as independently

Willingness and ability to travel as needed

Company

All Lines Technology

All Lines Technology is a leading provider of enterprise technology solutions and services

Founded in 1988

Cranberry Twp, Pennsylvania, USA

201-500 employees

https://all-lines-tech.com/

H1B Sponsorship

All Lines Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)