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DataPerk · 4 hours ago

Systems Administrator Tier 2 Team Lead

Birmingham,AL,US

Full-time

Onsite

Senior Level

DataPerk is a trusted technology partner for organizations across the Southeast, delivering secure and scalable IT solutions. They are seeking an experienced Systems Administrator – Tier 2 Team Lead to support one of their largest clients in Birmingham, AL, combining hands-on technical responsibilities with leadership of a support team.

Information ServicesInformation Technology

Responsibilities

Provide advanced troubleshooting and resolution for escalated hardware, software, networking, and systems issues

Manage and maintain servers, workstations, backups, and network infrastructure in accordance with DataPerk standards

Collaborate closely with the client's management team as well as our internal staff, project teams, and leadership to ensure seamless service delivery

Support the deployment and configuration of new systems, applications, and security tools

Ensure documentation is accurate, thorough, and up to date

Serve as the onsite lead for a dedicated support team at one of DataPerk’s largest client locations

Provide coaching, mentoring, and daily guidance to Tier 1 and Tier 2 technicians

Oversee task assignment, prioritization, and workflow management to ensure SLA compliance

Act as the primary technical escalation point for complex issues and client-impacting events

Conduct regular check-ins, performance feedback, and help cultivate a culture of continuous improvement

Partner with DataPerk leadership to identify training needs, process improvements, and efficiency opportunities

Foster a positive, professional, and solutions-oriented relationship with the client’s key stakeholders

Lead by example, demonstrating accountability, strong communication, and exceptional customer service

Understand physical network infrastructure and perform cable troubleshooting

Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.)

Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting

Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki

Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations

Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations

Navigate Unifi controller for wireless setup and troubleshooting

Test and troubleshoot network faults

Create and review work instructions

Identify various cabling types (Fiber, Cat5-Cat7)

Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.)

Terminate Copper Cabling (Jack and RJ45)

Navigate Windows Server OS and demonstrate knowledge of server roles

Troubleshoot Windows Server domains

Understand server backups (Altaro), both local and remote

Manage file sharing, drive mapping, and server/client relationships

Configure and deploy UPS (PowerChute)

Configure and deploy NAS (PowerChute)

Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One

Review spam emails and perform PC virus cleanup

Navigate Ninja One platform, install agents, and review managed devices

Provide Microsoft service support and engage their support structure

Coordinate with first- and third-party software vendors as needed

Complete managed service sheets and reviews

Perform on-call duties as required

Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts

Manage Azure servers and services

Configure, maintain, and troubleshoot Windows domain environments

Utilize PowerShell and scripting for automation

Proficiently handle storage technologies (RAID configurations, SAN, NAS)

Implement backup solutions and disaster recovery procedures

Add/Remove roles from Windows Server and manage enterprise software installations

Assist with complex server environments and projects

Intermediate Server Engineering capabilities

Qualification

Windows Server AdministrationAzure ManagementNetwork TroubleshootingTechnical LeadershipPowerShell ScriptingSecurity Tools InstallationBackup SolutionsCustomer ServiceTeam CollaborationCommunication Skills

Required

Bachelor's degree in a relevant field or equivalent experience

Must possess two or more of the following certifications: Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft Certified: Azure Fundamentals (AZ-900), CompTIA A+ / Network+ / Security+, Cisco Certified Support Technician (Cybersecurity and/or Networking), Fortinet NSE 1-3

Plus two or more from the following certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Windows Server Administration Fundamentals, CompTIA Server+, CompTIA Security+, Certified Ethical Hacker, VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Cisco Certified Network Associate (CCNA), Microsoft Certified: Windows Server Administration Fundamentals