Customer Experience Inside Sales Representative jobs in United States
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Ridgeline Roofing & Restoration ยท 5 hours ago

Customer Experience Inside Sales Representative

positionOdenville,AL,US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Ridgeline Roofing & Restoration is committed to delivering an exceptional customer experience and is seeking a Customer Experience Inside Sales Representative. This role is the first point of contact for potential customers, responsible for handling inbound and outbound calls, and setting qualified appointments for the sales and project teams.

Construction

Responsibilities

Deliver a friendly, energetic, and professional experience on every call
Build rapport quickly through confident and engaging communication
Establish trust and clearly guide customers through next steps
Address customer questions and objections with professionalism and clarity
Handle inbound calls, texts, and digital leads promptly
Make high-volume outbound calls daily to assigned leads and follow-up lists
Confidently ask for and secure appointments
Accurately qualify leads and schedule appointments according to company guidelines
Confirm and document all appointments within the CRM
Meet or exceed individual appointment-setting goals
Maintain required outbound call volume and activity levels
Take ownership of assigned leads and follow-up tasks
Maintain accurate and detailed CRM documentation
Participate in coaching, training, and performance reviews
Follow established scripts, processes, and quality standards
Communicate clearly and effectively with leadership and sales teams
Contribute to a positive, high-energy call center culture

Qualification

Inside salesAppointment settingCRM proficiencyCustomer serviceBasic computer skillsCommunication skillsGoal-oriented

Required

Outgoing, confident personality with strong phone presence
Enjoys engaging with people and initiating conversations
Comfortable making outbound calls and asking for the appointment
Strong communication and listening skills
Goal-oriented with a high level of accountability
Reliable attendance and schedule flexibility
Basic computer skills and CRM proficiency

Preferred

Inside sales, appointment setting, or call center experience
Customer service or customer experience background
Experience working in a performance-based environment

Benefits

401(k)
Health insurance
Life insurance
Paid time off
Retirement plan+

Company

Ridgeline Roofing & Restoration

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Ridgeline Roofing aim is to maintain the highest degree of authority, integrity, honesty, and justice in our dealings with clients.
dateFounded in 2020
location
Odenville, Alabama, USA
people-size51-200 employees
web-link
https://ridgeline-roofing.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Bertram Capital Management
2024-01-30Private Equity

Recent News

Venture Capital
Ridgeline Roofing & Restoration Expands Portfolio with Acquisition of Kenneth Daniel Roofing in Littleton, NC
2025-10-03
PR Newswire
Ridgeline Roofing Acquires Kenneth Daniel Roofing
2025-09-10
Seattle TechFlash
St. Louis-area roofing business sold to private equity-backed buyer
2025-03-29
Company data provided by crunchbase