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The Evans Network of Companies · 2 hours ago

Customer Service Dispatcher

Langhorne,PA,US

Full-time

Onsite

Entry Level

1+ years exp

The Evans Network of Companies is seeking a Customer Service Dispatcher to manage logistics operations. This role involves handling inbound and outbound calls, entering order information, and ensuring efficient dispatching of freight to drivers.

LogisticsTransportation

Responsibilities

Answer all incoming phone calls promptly and courteously

Collaborate with agents and drivers to find the ideal freight

Enter orders into our operational system for agents and drivers

Provide timely fuel advances to keep our drivers on the road

Handle request for additional advances per AOP Work Instructions

Guide drivers to the nearest repair facilities

Assist in providing directions to drivers

Dispatch trip numbers in computer for agents and drivers

Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues

Be the first line of support for agents during emergencies and routine situations alike

Find and assign freight to available drivers, optimizing their routes and maximizing efficiency

Manage POs for inspections, repairs and tires

Embrace a variety of responsibilities that keep our operations running smoothly

Qualification

Customer service experienceTyping skillsMicrosoft Office SuiteEnglish proficiencyProblem-solving skillsOrganizational skillsCollaboration skillsAttention to detailTime management skillsRelationship building

Required

High school diploma or equivalent

1+ years of customer service experience in an office environment

Strong typing skills

Well versed with Microsoft Office Suite

Demonstrated problem-solving and critical thinking skills

Excellent attention to detail

Ability to work well in collaboration with others

Ability to quickly pivot between different tasks and reprioritize throughout the day

Solid organizational and time management skills

Excellent with building and maintaining relationships

Ability to speak, read, write, and understand English in a professional manner

Preferred

1+ years of experience dispatching class A trucks or box trucks

Experience dealing with freight for flatbeds, step decks and dry vans

Knowledge of DOT rules and regulations

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command.

Dental and Vision Insurance

Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance

Company Paid Short Term Disability Insurance

Company Paid Long Term Disability Insurance

Hospital Indemnity Insurance

Long-Term Care Insurance Program

Supplemental Term Life Insurance

Accident Insurance

Critical Illness Insurance

Employee Assistance Program

Flexible Spending Account (FSA)

Health Savings Account (HSA) with employer contributions