Central Health · 11 hours ago
IT Trainer and Instructional Designer
US-TX-Austin
Full-time
Hybrid
Mid, Senior Level
4+ years expCentral Health is seeking an IT Trainer and Instructional Designer responsible for creating and providing comprehensive training, documentation, and support to enterprise staff. This role involves the entire lifecycle of training content, facilitating technical training, and evaluating the effectiveness of training sessions to ensure successful user adoption.
Health CareHealth DiagnosticsMedical
Responsibilities
Responsible for the entire lifecycle of training content, materials, and resources. Including requirements solicitation, design, development, peer reviews, publication, delivery/facilitation, maintenance, management, qualitative, and value analysis
Define clear learning objectives and outcomes for each learning experience, ensuring alignment with the learner’s needs and organizational goals
Consider various learning styles and the best delivery method for the training (in-person, virtual, documentation, recorded training). Travel between clinics and offices located throughout Travis, Bastrop, and Williamson counties as needed
Utilize eLearning authoring tools, graphic design software, and multimedia applications to create visually appealing and interactive learning content
Work closely with subject matter experts to develop and update application training materials, ensuring content relevancy and accuracy
Contribute to the continuous improvement of design standards and guidelines. Review learning materials for consistency, ensuring each resource follows design standards
Facilitate training sessions, ensuring active participation, effective learning, and audience engagement. Create compelling narratives and scenarios to contextualize the training content and make it relevant to the learner
Coordinate logistics for training sessions, including scheduling and participant communication
Utilize standardized department tools and software systems to manage and report on progress and productivity
Measure learner progress, knowledge retention, and effectiveness of training through formative and summative evaluation methods. Analyze data to refine learning materials and improve end-user outcomes
Maintain relevant expertise in the operation and application of various enterprise software applications
Support all phases (from inception to completion) of software application implementation by providing expert training guidance to the project and/or implementation teams
Qualification
Required
High School Diploma and 6 years of relevant work experience in designing e-learning content, training, and end-user training for enterprise software applications
Bachelor's degree in Instructional Design, Education, IT, Computer Science, or other related degrees
4 years experience designing e-learning content and facilitating training
1 year experience designing, developing, and delivering end-user training for enterprise software applications
Experience creating various types of documents such as user guides, manuals, and self-service help articles
Training and instructional design experience
Experience with instructional design models (e.g., ADDIE, SAM)
Experience using e-Learning authoring tools and multimedia applications
Strong facilitation and presentation skills with the ability to engage diverse audiences
Excellent customer service, organizational, interpersonal, and communication skills
Project management skills with the ability to manage multiple priorities and deadlines effectively in a fast-paced, technical environment
Demonstrate flexibility and ability to accept changes
Able to work professionally and collaboratively in a team-based healthcare delivery setting
Able to work autonomously to design and deliver effective training materials and resources
Self-learner with the ability to easily learn new software
Ability to transform complex concepts into clear and engaging learning content
Analytical mindset with the ability to interpret data to inform learning strategies
Ability to teach different kinds of learners in different methods (remotely, in-person, classroom style, one-on-one, etc.)
ITIL 4 Foundations Within 6 Months Required
Company
Central Health
Central Health is a health care company provides access to healthcare services to eligible residents of Travis County.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Morgan
Chief Operating Officer
Alan Schalscha
Chief Medical Officer
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