United Electric Supply ยท 2 hours ago
Quality Implementation Specialist
New Castle County, DE
Full-time
Onsite
Mid LevelUnited Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that supplies electrical products and advanced services. The Quality Implementation Specialist supports continuous improvement and operational excellence by measuring customer experience, monitoring performance trends, and collaborating with teams to enhance service quality.
ElectronicsManufacturingProduct Design
Responsibilities
Provide leadership and direction to the company, enhancing their training, information, resources, and environment, enabling them to continuously provide excellent customer service
Develop, track, and report on key performance indicators (KPIs) to identify positive and negative trends, assess process performance, and drive data-informed decision making
Administer and manage Net Promoter Score (NPS) surveys to assess customer loyalty, satisfaction, and overall experience
Create, review, maintain, and audit all Standard Practice Instructions (SPIs) to ensure accuracy, consistency, and compliance
Facilitate the Corporate Steering Committee by documenting discussions and tracking action items to completion
Lead LEAN initiatives focused on waste reduction, process efficiency, and operational excellence; serve as a LEAN resource and coach to managers and teams
Maintain and perform annual updates to disaster recovery and business continuity documentation, ensuring readiness and compliance with company standards
Conduct branch quality audits to assess adherence to established procedures, identify gaps, and recommend corrective or preventative actions
Prepare and present Quality metrics and performance trends at monthly staff meeting
Aid and support all employees and teams with their ongoing projects
Collaborate closely with all internal departments to align quality initiatives, streamline processes, and enhance the over customer experience
Perform other duties as obvious or assigned
Qualification
Required
Associate or Bachelor's Degree preferred
Working knowledge of LEAN principles and process improvement methodologies; LEAN certification or Green Belt preferred
Experience facilitating meetings, committees, or cross-functional teams
Documentation skills with exceptional attention to detail
Effective written and verbal communication skills, with the ability to collaborate across departments and levels of the organization
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Self-motivated, proactive, and comfortable working independently as well as collaboratively
Ability to collect, analyze, and interpret data
Strong presentation skills with the ability to clearly communicate data, findings, and recommendations to diverse audiences
Benefits
Health, Dental, and Vision Insurance
Disability Insurance and Life Insurance
401(K) and Stock Ownership
Paid Vacation and holidays
Educational Benefits
Wellness Programs
Work/Life Balance
Eligible for Bonus
Company
United Electric Supply
United Electric Supply is a wholesale company that offers electrical design products and systems.
Founded in 1965
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-01-01Acquired
Leadership Team
Bob Crawford
COO
Company data provided by crunchbase