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ACA Group · 16 hours ago

Sr. Customer Success Specialist, Surveillance

Chattanooga, TN

Full-time

Hybrid

Mid, Senior Level

3+ years exp

ACA Group is currently looking for a Senior Customer Success Specialist who will provide senior level expertise and team leadership while working with ACA ComplianceAlpha clients to ensure the highest level of satisfaction. The role involves developing relationships with clients, supporting key projects, and acting as a trusted advisor to ensure clients maximize the value of the ComplianceAlpha platform.

ConsultingCyber SecurityFinancial Services

Responsibilities

Develop a deep working relationship with key client contacts and technology project teams. Be able to convey client requirements to ACA’s Professional Services, Product Management, and Development teams

Problem solve and provide best practice framework on regulatory compliance/surveillance client needs

Provide support for key client projects that relate to the use of ComplianceAlpha

Become a trusted advisor to key client administrators and power users of ComplianceAlpha

Understand the business needs, client internal processes, product interests, and ComplianceAlpha capabilities to ensure clients are getting the most value from the platform

Analyze client issues and develop approaches to remediate them. Act as the main RegTech POC/Escalation point for the client throughout their lifecycle

Actively manage client communications to include new product releases, feature/functionality updates, release notes, and other adoption campaigns sent by Customer Success

Qualification

Regulatory financial servicesSurveillance experienceStrategic thinkingComputer skillsCommunication skillsOrganizational skillsLeadership skills

Required

Three to five years of experience in the regulatory financial services industry with experience in the Surveillance space - trade surveillance, electronic communication surveillance, market abuse detection, etc

Bachelor's degree

Excellent organizational and communication (written and presentation) skills

Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities

Strategic thinker with the aptitude for translating analysis and new ideas into actionable deliverables

Strong computer skills and an aptitude for learning new systems

Proven leadership skills and the ability to quickly form meaningful working partnerships