Senior / Technical Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Symbotic · 13 hours ago

Senior / Technical Support Engineer

positionUnited States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$71K/yr - $98K/yr
date3+ years exp

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. They are seeking a Senior/Technical Support Engineer to ensure the proper operation of Symbotic systems at clients’ sites, supporting system stand-up, stabilization, and ongoing operations.

MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
check
H1B Sponsor Likelynote

Responsibilities

Receive, prioritize, document, and resolve end-user support requests via phone, email, Microsoft Teams/Skype, and online CRM cases
Apply diagnostic utilities, system tools, and structured troubleshooting methodologies to identify root cause and resolve issues
Identify, learn, and support the software and hardware platforms used across Symbotic systems
Perform hands-on fixes at the desktop and system level, including software installation and upgrades, system configuration, backups, and application support
Test and validate fixes to ensure issues are fully resolved
Conduct post-resolution follow-ups to ensure customer satisfaction
Develop and maintain help sheets and knowledge base documentation to reduce repeat issues
Perform ongoing system maintenance such as OS and application patching, executing maintenance scripts, and monitoring site IT infrastructure
Participate in on-call support rotations as required
Partner cross-functionally with engineering, product, and operations teams to deliver integrated system support
Serve as the escalation lead for complex, cross-functional incidents impacting customer operations
Lead customer interactions during escalations with site leaders, divisional maintenance managers, and senior customer stakeholders
Communicate clearly and credibly to align troubleshooting plans and build shared understanding of downtime drivers, blockers, site engagement gaps, and hardware-level diagnostics
Influence customer leadership decision-making during high-impact operational events through data-driven technical guidance
Analyze incident data and operational metrics to identify trends and proactively prevent future issues
Establish feedback loops with Product and Engineering teams to prioritize bug fixes and system improvements
Act as a technical mentor to junior engineers and contribute to team capability building

Qualification

Technical troubleshootingWindows operating systemsLinux operating systemsTCP/IP networksRemote DesktopVMwareActive DirectoryLinux command-lineSQLCustomer service orientationScripting familiarityAnalytical skillsDocumentation skills

Required

Bachelor's degree in Controls Engineering, Computer Science, Information Technology, or a directly related technical field
Minimum 3 years of experience supporting systems remotely using tools such as Remote Desktop, SSH, and browser-based interfaces
Experience with Windows and Linux operating systems
Foundational knowledge of TCP/IP networks and troubleshooting
Strong customer service orientation and documentation skills
Advanced experience with VMware or other server/desktop virtualization platforms (vCenter preferred)
Experience supporting server and storage hardware and Active Directory
Advanced Linux command-line proficiency and scripting familiarity
Strong troubleshooting experience with TCP/IP networks, protocols, and diagnostic tools
Proven ability to remain calm, analytical, and effective under pressure

Preferred

Controls design experience including GUI/HMI development
Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred)
Familiarity with electrical schematics and hardware-level diagnostics
Experience with SQL and the ability to create or modify scripts
Experience with packet sniffers, network probes, and command-line debugging tools
Knowledge of scripting languages and data log analysis

Benefits

Medical
Dental
Vision
Disability
401K
PTO
Other benefits

Company

Symbotic

twittertwittertwitter
Glassdoor3.4
company-logo
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
dateFounded in 2005
location
Wilmington, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.symbotic.com

H1B Sponsorship

Symbotic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$1.36B
2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M

Leadership Team

leader-logo
Carol Hibbard
Chief Financial Officer
linkedin
leader-logo
Tom Ernst
Chief Financial Officer
linkedin

Recent News

East Bay Times
OpenAI seeks US-based suppliers for planned robotics, AI device push
2026-01-16
The Motley Fool
Why Symbotic Plunged Nearly 30% in December
2026-01-09
Benzinga.com
FTAI, Micron, And Bloom Energy Are Among the Top 10 Large-Cap Gainers Last Week (Dec. 29-Jan. 2): Are the Others in Your Portfolio?
2026-01-04
Company data provided by crunchbase