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Absorb Software · 2 hours ago

Client Success Manager

United States

Full-time

Remote

Mid Level

4+ years exp

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. As a Client Success Manager, you will own client relationships while driving product adoption and serve as an L&D practitioner to build, scale, and measure learning programs that deliver meaningful business outcomes.

Corporate TrainingE-LearningSoftwareTraining

Growth Opportunities

No H1B

Responsibilities

Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty

Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal

Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS

Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI

Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS

Proactively monitor client health, identifying risks, driving escalations, and developing action plans

Identify and route upsell and expansion opportunities to the Account Management team

Collaborate cross functionally with Product, Support, Professional Services, and other internal teams

Maintain accurate client documentation within internal systems/tools

Qualification

Customer Success expertiseLearning & Development experienceB2B SaaS experienceBusiness acumenSaaS understandingProject managementCommunication skillsConsultative problem-solvingTechnical translationChange managementInstructional designRelationship-buildingTime management

Required

4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries

Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs

Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs

Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving

Comfort translating technical concepts into accessible explanations

Strong commercial and business acumen

Excellent time management and project management capabilities

Working understanding of SaaS, APIs, and core web technologies

Preferred

Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk

Previous involvement in change management, enablement, or instructional design projects

Experience advising clients on LMS or L&D ecosystem best practices

Benefits

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I programs