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The GR8 Experience · 1 day ago

Client Service Manager - Luxury Experiences

Miami, FL

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $120K/yr

5+ years exp

The GR8 Experience is a company dedicated to providing bespoke luxury experiences for high-profile clients around the world. The Client Service Manager plays a crucial role in ensuring flawless execution and communication throughout the client journey, from planning to post-event follow-up.

EventsMedia and EntertainmentTravel

Responsibilities

Serve as the primary point of contact for assigned clients, providing white-glove service before, during, and after each experience

Anticipate client needs, preferences, and expectations, delivering tailored solutions that align with GR8 Group’s brand of excellence

Build long-term relationships with clients based on trust, discretion, and an understanding of their unique tastes and requirements

Coordinate all aspects of client programs, including logistics, travel arrangements, event access, VIP hospitality, dining, and entertainment

Partner with internal production, operations, and creative teams to ensure each detail meets GR8 Group’s high standards of delivery

Manage on-site hosting and execution at global events—ensuring a seamless experience, from airport arrival to final farewell

Prepare detailed itineraries, welcome materials, and communications in alignment with the GR8 brand tone and aesthetic

Maintain precise timelines, budgets, and checklists for each program

Ensure all client communications and deliverables are timely, accurate, and elegantly presented

Liaise with luxury vendors, hotels, transport partners, and venue contacts to ensure premium-level service and execution

Support data management, reporting, and CRM updates to maintain accurate client profiles and feedback

Travel globally to manage and host clients at events such as Formula 1 Grand Prix races, tennis Grand Slams, The Masters, fashion weeks, and entertainment galas

Serve as a visible representative of GR8 Group, embodying the company’s standard of sophistication, professionalism, and hospitality

Remain calm and proactive under pressure, capable of resolving last-minute challenges with grace and discretion

Qualification

Client services experienceLuxury hospitalityEvent managementMicrosoft Office SuiteCRM systemsOrganizational skillsInterpersonal skillsMultilingual abilitiesInternational work experienceService-drivenDiscreet & professionalCulturally fluentSolution-orientedPoised under pressure

Required

5–8 years of experience in client services, luxury hospitality, experiential marketing, or event management (preferably in high-end travel or sports/entertainment sectors)

Proven success working with UHNW clients, C-suite executives, or premium brand accounts

Exceptional organizational skills and a meticulous eye for detail

Strong interpersonal and communication skills with a warm, confident, and polished presence

Comfortable with complex logistics, fast-paced environments, and international travel (50%+ travel required)

Advanced proficiency in Microsoft Office Suite and CRM systems (Monday, Salesforce, or similar)

Multilingual abilities and/or international work experience are strong assets

5+ years of work experience with Luxury Travel

Working in a remote setting

5+ years of Travel Arrangements experience