Burberry · 2 hours ago
Service Lead | Beverly Center
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $25/hr
1+ years expBurberry is a luxury fashion brand committed to creativity and sustainability. The Service Lead will supervise the sales team to ensure excellent customer experiences, drive sales goals, and provide performance coaching.
Apparel
Responsibilities
Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
Lead by example by delivering the Burberry Experience to customers when necessary
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans
Resolve difficult customer issues and escalate to management when necessary
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required
Qualification
Required
Advanced knowledge of POS system
Previous experience with Apple mobile devices and comfortable with the use of digital tools
1-2 years previous supervisory or management experience in retail sales
Benefits
Commission earnings
Discretionary bonuses
Short and long-term incentive packages
Company-sponsored benefit programs
Company
Burberry
Burberry remains a quintessentially British brand, with a closely connected, creative thinking culture at its heart.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kate Ferry
Chief Financial Officer
Recent News
2025-12-18
2025-12-18
Company data provided by crunchbase