Axon · 5 hours ago
Senior Manager, Global Network & Infrastructure Operations
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$137K/yr - $220K/yr
10+ years expAxon is on a mission to Protect Life, addressing critical safety and justice issues through its ecosystem of devices and cloud software. The Senior Manager, Infrastructure will lead a multi-site infrastructure organization focused on ensuring the reliability and performance of Axon’s corporate network and core infrastructure services, while also driving improvements in wireless performance and operational excellence.
ElectronicsGovTechHardwareSoftware
Responsibilities
Lead, mentor, and scale a high-performing Infrastructure team across corporate network, site connectivity, and operational excellence
Translate business needs (RTO readiness, executive experience, site growth) into a clear infrastructure roadmap with measurable reliability outcomes
Establish a culture of end-to-end ownership: clear service boundaries, accountable incident leadership, and disciplined follow-through
Own stability and standards across Axon’s current stack, including Aruba Central, Aruba switching, Cisco SD-WAN, and Palo Alto ION
Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi, with defined service ownership, monitoring, and response standards
Build and execute a wireless performance program grounded in RF fundamentals: Site surveys and spectrum analysis, Capacity planning for high-density areas, Channel/power optimization and interference mitigation, Roaming/association/authentication troubleshooting, Validation plans that prove improvement (not “we think it’s better”), Prioritize high-visibility areas where experience matters most (executive/VIP spaces, key meeting floors, critical collaboration zones)
Modernize observability by implementing and operationalizing monitoring tools(dashboards, alerting, adoption into incident workflows)
Bring order to an existing monitoring ecosystem (potentially including tools like ThousandEyes, LogicMonitor, and others): reduce noise, improve signal quality, and standardize what “actionable” means
Establish and enforce operational excellence: Incident response and comms cadence, Post-incident reviews / RCA with tracked corrective actions, Change management (peer review, maintenance windows, rollback plans, post-change validation), On-call readiness and runbooks for repeatable failures, Improve reliability metrics such as time-to-detect, time-to-restore, and repeat incident rates
Own multi-site vendor and circuit lifecycle management: inventory, renewals, change orders, ISP coordination, and escalation
Partner with Finance/Procurement to ensure billing accuracy and prevent service disruption caused by vendor administrative breakdowns
Manage vendor performance with clear expectations, escalation paths, and documentation
Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations to deliver end-to-end outcomes
Provide executive-ready status reporting on reliability, incident trends, risk, and roadmap progress
Qualification
Required
10–12+ years in enterprise infrastructure/networking, with 4+ years leading teams (hiring, coaching, performance management)
Proven track record operating multi-site environments with high availability expectations and strong stakeholder visibility
Strong incident leadership and operational maturity: you've built (or significantly improved) monitoring, on-call, RCAs, and change control
Wireless & RF expertise: ability to diagnose and resolve real-world Wi-Fi reliability problems (interference, capacity, roaming, sticky clients, mis-tuned RF, AP placement)
Strong Working Knowledge Of: Aruba Central (ops, configuration standards, troubleshooting), Aruba switching (enterprise access/distribution patterns), Cisco SD-WAN (site connectivity, policy, path performance troubleshooting), Palo Alto ION (site edge/SASE operations, reliability patterns)
Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies
Monitoring/observability experience—ideally implementing platforms like Dynatrace—and driving adoption into operational practice
You simplify complexity: turning “tool sprawl” into a clean operational system with clear dashboards and meaningful alerts
Strong communication and executive presence; calm and structured under pressure
Passion for Axon's mission to protect life, accelerate justice, and build safer communities
Preferred
Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi)
Experience with user experience monitoring such as Aruba UXI or similar endpoint experience telemetry
Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations
Familiarity with ITSM practices and tools for incident/problem/change management
Benefits
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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