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SIF, Idaho Workers' Compensation · 12 hours ago

Underwriting Supervisor

Boise, ID

Full-time

Onsite

Mid, Senior Level

$97K/yr - $125K/yr

5+ years exp

SIF (Idaho Workers’ Compensation) is a leader in Idaho workers’ compensation, dedicated to protecting businesses and injured workers. The Underwriting Supervisor will provide leadership and guidance to a team of Underwriters, focusing on producing a profitable book of business and achieving new business and service goals.

Financial ServicesInsuranceNon Profit

No H1B

Responsibilities

Oversee the underwriting of workers’ compensation insurance policy contracts with an emphasis on writing new business to increase profitability and cancelling unprofitable and/or high-exposure business

Promote a sales approach that focuses on building relationships with agents to better understand their needs, books of business and upcoming opportunities, and develop solutions to their challenges through open-ended questions and active listening

Regularly engage agents to represent SIF and lead discussions about their needs and upcoming opportunities as well as regulatory changes, SIF policies, etc

Achieve production and profitability goals for their assigned team’s book of business, including new business hit ratios, target loss ratios and other Key Performance Indicators

Ensure compliance with applicable laws and administrative rules as well as departmental processes and procedures

Ensure productivity metrics, service time and quality levels are maintained by overseeing daily workflow and adjusting team resources as needed

Build collaborative relationships with your team, colleagues and others within the organization to enrich SIF’s culture

Handle escalated calls to help resolve customer concerns, facilitating a positive customer experience

Lead team members in providing an exceptional customer experience for both internal and external stakeholders

Demonstrate understanding and support of SIF’s strategic and financial objectives through both actions and words

Understand how to utilize departmental metrics to assess team and individual performance and guide decision making

Identify process-related issues and provide recommendations to improve efficiencies

Facilitate weekly check-ins and quarterly coaching conversations with your team to build trust and engagement and to support continuous learning and professional development

Qualification

Workers' Compensation underwritingCoachingAnalytical reporting toolsLeadershipInsurance designationsRegulationsAnalytical thinkingDiscretionJudgementInterpersonal communication

Required

Bachelor's degree or an equivalent combination of education and experience

Minimum 5 years of experience in a Workers' Compensation underwriting role

Advanced knowledge of workers' compensation laws and regulations including National Council on Compensation Insurance (NCCI) and Idaho Code

Experience leading, training, developing and coaching employees with an emphasis on building a team focused on providing exceptional customer service

Proficiency using Microsoft Office products and analytical reporting tools such as Tableau, Power BI, Cognos, etc. to produce high-quality reports and presentations

Excellent interpersonal communication skills to consult, negotiate and interact effectively with all levels within the organization and external customers

Strong analytical and critical thinking skills to effectively interpret and explain laws, rules, regulations, policies and related business concepts and practices

Ability to act with discretion and use professional judgement when dealing with sensitive and confidential information and/or issues

Preferred

Associate in Commercial Underwriting (AU), Associate in General Insurance (AINS), Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU) or other insurance related designations preferred