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Corewell Health · 10 hours ago

Lab Call Center Part Time

Grand Rapids, MI

Part-time

Onsite

Entry Level

1+ years exp

Corewell Health is a healthcare organization committed to providing exceptional care. They are seeking a Lab Call Center Representative responsible for delivering accurate information regarding clinical laboratory operations and ensuring exceptional customer experiences through various communication channels.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Responds to providers, clinical staff or patient clinical inquires via phone, email, chat, PerfectServe or EMR, and in doing so ensures exceptional customer experiences and confirms customer’s understanding of information

Assesses complexity and priority of work and escalates processing/calls/resulting as appropriate, and documents all relevant clinical information and summary of interactions in EMR

Contacts providers, patients or staff with sensitive (I.e. HIPAA/PHI information) or critical clinical information related to patient laboratory testing in a timely manner

May processes specimens shipped to outside labs according to laboratory protocol and federal shipping guidelines to ensure specimen integrity, appropriateness of specimen and volume, accurate test orders and test information

Collaborates with other departments to determine the root cause of specimen or testing issues and creates an appropriate follow up so the issues are addressed and performs service recovery as needed

May perform patient registration, billing functions and/or high complexity/regulatory collections

Verifies test results, distributes client reports, including specialty reports and reportable results, according to established schedules and protocols; handles STAT, phone and fax requests per established protocols

Investigation of test availability, pricing, specimen requirements, and oversight of send-out cost containment and proper test utilization

Qualification

Customer service experienceSpecimen processingEMR documentationHIPAA complianceCollaboration skills

Required

High School Diploma or equivalent

1 year of relevant experience Related call center, specimen processing, and/or customer service experience

Preferred

Associate's Degree

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Company

Corewell Health

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team

Founded in 2022

Grand Rapids, Michigan, USA

10001+ employees

https://corewellhealth.org

H1B Sponsorship

Corewell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (11)