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Energy Job Search · 9 hours ago

HR Contact Center Specialist

Cary, NC

Full-time

Hybrid

Entry Level

2+ years exp

ABB is a global market leader helping industries become leaner and cleaner. The HR Contact Center Specialist will perform day-to-day HR transactions, ensuring a high-quality customer experience and adherence to local legal requirements while managing complex tasks.

Staffing & Recruiting

No H1B

Responsibilities

Provide daily customer service via phone from 8:30am - 5:00pm EST M-F with prompt and professional responses to client and internal inquiries

Strong knowledge of Benefits and Payroll to assist client inquiries

Provide basic information/guidance related to policies and procedures, payroll, compensation, benefits, performance management, verification of employment etc. via phone (helpdesk), ticketing systems or emails

Partner with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Employee Life Cycle teams in the US and PR

Ensuring confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreement(s)

Provide necessary research, problem solving and resolution support for clients

Escalate more complex issues to management, as needed

Foster a strong customer service culture in the team to ensure a quality service is delivered

Record employee inquiries with an appropriate ticketing system

Identify and implement improvement ideas by challenging the status-quo (especially processes that are manual/repetitive)

Suggests enhancements, modifications, and refinements to online resources linked to our service offerings

Contributes actively to the continuous enhancement of Knowledge base

May be involved in training as per business needs

Qualification

Payroll experienceBenefits experienceHCM system experienceCustomer service experienceHR experienceProactive approachFluent in EnglishTeam playerCritical thinkingCommunication skillsAdaptability

Required

A relevant associate degree with two years of customer service/case management experience or an equivalent combination of experience and education

1+ years minimum of Payroll and Benefits experience

1+ years minimum HR experience

Fluent in English, bilingual is a plus

Team player, optimistic, positive, and proactive in approach to work

Able to anticipate needs and is self-directed

Capability to exercise critical thinking skills to investigate and resolve issues

Ability to adapt to changing environment and support of multiple requests

Good verbal and written communication skills

HCM system experience required, SAP and/or Workday, Service-Now knowledge preferred

Candidate must be authorized to work for ABB in the US

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D - 100% employee paid up to maximums

Short Term Disability - up to 26 weeks - Company paid

Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave - up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program