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InSource, Inc · 1 day ago

Guest Services Liaison

New York, NY

Contract

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

InSource, Inc is seeking a Guest Services Liaison to provide current information to visitors and phone inquiries regarding patient location. The role involves greeting visitors and patients, directing them to various areas of the facility, and providing clerical and administrative support to the Director of Patient Relations.

ConsultingInformation TechnologyManagement Information SystemsStaffing Agency

Responsibilities

Investigate & provide information regarding current location of patients using internal systems and by communicating with Admissions, Nursing Units, Urgent Care, Operating Room, etc

Identify urgent calls and hand deliver or use the paging system to deliver the messages immediately

Keep track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate

Respond to and triage all calls and walk-in requests to the Patient Representative Department from patients, families, and staff

Provide immediate assistance/management of inquiries when appropriate

Determine the nature of request for patient location information by asking questions of caller, visitor, or patient

Locate patients through use of available resources

Direct callers/visitors to correct phone numbers/rooms

Transfer calls to patients by clearly stating to callers that calls will be transferred and giving direct number to the callers

Always honor the confidentiality of blocked information by telling caller or in person inquirer there is no information on a patient with that name

Inform other departments of any changes related to the patients, such as if the patient’s room has been changed

Keep track of messages that Patient Representatives have not picked up in a timely manner, if there are any duplicate calls, inform them appropriately