PNC · 2 hours ago
Operations Supervisor
IL - Itasca
Full-time
Onsite
Mid Level
$37K/yr - $94K/yr
3+ years expPNC Bank is a leading financial institution committed to delivering the best experience for its customers. As an Operations Supervisor, you will oversee operations workflow, manage a team, and ensure compliance while driving continuous improvement initiatives.
BankingFinanceFinancial Services
No H1B
Responsibilities
Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team
Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues
Provides coaching and development to team members. Leads team meetings and continuous improvement sessions
Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects
Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures
Qualification
Required
3+ years of related experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Cultivates diverse teams and inclusive workplaces to expand thinking
Role models our values with transparency and courage
Takes action to drive change and innovation that will transform our business
Takes personal ownership to deliver results
Raises the bar with every talent decision and guides the achievement of all employees and customers
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
2026-01-11
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2026-01-06
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