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Hobart Food Equipment and Service · 2 hours ago

Service Technician 1

Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hobart Food Equipment and Service is seeking a Service/Repair Technician 1, an entry-level position requiring fundamental mechanical and electrical knowledge. The technician will provide on-site support, including installation and service of commercial food equipment, while maintaining a quality customer experience.

Food and Beverage

Responsibilities

Installs basic mechanical commercial food equipment and assists in more advanced installs as needed

Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis

Completes and documents preventative maintenance on basic mechanical commercial food equipment

Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs

Supports branch and organization financial objectives by providing a quality customer experience

Maintains current organization, industry, and equipment knowledge

Responsible for assigned company assets including vehicle, tools, and inventory

Follows the company's safe driving and other applicable policies

Qualification

Mechanical AptitudeElectrical ExperienceTroubleshooting SkillsCustomer ServiceSafety AwarenessBasic Math SkillsTime ManagementCommunication SkillsTeamwork

Required

High school diploma or GED

0-2 years of electrical/mechanical experience

Demonstrates mechanical aptitude to operate and troubleshoot equipment

Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)

Highly professional demeanor with excellent telephone skills and etiquette

Utilizes various interpersonal styles and communication methods to positively assist and influence customers

Fundamental role in finding ways to address all types of problems

Learns to keep the organization safe from different risks by developing a high sense of alertness

Ability to read and interpret standard service manuals, mechanical diagrams

Sustains understanding of parts stocking and identification methods, practices, and procedures

Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)

Ensures they are following workflow processes (e.g., Inspection accuracy)

Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel

Demonstrates accuracy and thoroughness

Meets productivity standards as set by Customer Facing Metrics (CFMs)

Is consistently at work and on time

Follows instructions, responds to management direction

Balances team and individual responsibilities

Ability to read and understand safety guidelines of the business

Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality

Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame

Demonstrated ability to communicate orally with individuals from within and outside the organization

Ability to self-motivate and take direction from senior technicians and management