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Chameleon Integrated Services · 20 hours ago

Audio Visual Support Technician

Scott AFB, IL

Contract

Onsite

New Grad, Entry Level

$40K/yr - $45K/yr

Chameleon Integrated Services is a growing information technology company focused on revolutionizing federal IT infrastructure. They are seeking an AV/Move/LRA Support Technician to provide operational support for audio-visual and related duties, ensuring high system availability and excellent customer service for their federal clients.

Information Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides input to deliverables as required

Provision user’s accounts

Provide Alt Token and SIPR Token LRA support

Work with Global Service Desk to resolve/solution and track open service tickets

Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1

Provide Level-2/3 support and troubleshooting to resolve issues

Provide end user desk setups (cube moves)

Provide Command Level AV support (run DCS and GVS meetings)

Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration

Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.)

Furniture moves (tables, chairs, podiums, risers, etc.)

Qualification

Windows 11 supportMicrosoft Office 365Microsoft TeamsSecurity+ certificationCustomer serviceTechnical troubleshootingTime managementTeam collaboration

Required

Secret security clearance with Top-Secret eligibility

Knowledge of Windows 11 support & technical troubleshooting skills

Knowledge of all Microsoft Office 365 applications and Microsoft Teams

Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

Ability to follow & enforce established processes and security guidelines and effectively communicate them to users

Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

Candidate must be reliable, on-time and able to complete tasks by target dates

Maintain a professional work ethic & demeanor

Excellent organization & time management skills

Candidate must be self-motivated, driven to learn with a focus on continuous improvement

Lift 50+ pounds of equipment

On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays