Customer Support Specialist jobs in United States
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CompanyCam · 8 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$44K/yr - $44K/yr
date1+ years exp

CompanyCam is a photo documentation and productivity app for contractors in various service industries. They are seeking a Customer Support Specialist to efficiently resolve customer issues and enhance user experience through effective communication and collaboration with product and engineering teams.

AndroidConstructionMessagingPhoto SharingSaaS
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Growth Opportunities

Responsibilities

Work with users over live chat, email, SMS messages, and Whatsapp
Offer solutions or workarounds for various questions or issues
Troubleshoot our product, the users' devices, and our partner integrations
Take customer feedback and document it for our product and engineering teams
Contribute to our self-serve documentation for our customer knowledge base
Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience
Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements
Enhancing the customer journey by contributing to external documentation to empower self service
Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty

Qualification

Customer support experienceTechnical troubleshootingCommunication skillsSupport platforms experienceCritical thinkingInnovationCreativityGrowth mindset

Required

1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
Technical savvy, with experience in troubleshooting techniques and best practices
Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers
Strong critical thinking skills with the ability to interpret and act on resources/information
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Preferred

Experience authoring tutorials and articles for public and internal knowledge bases
Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce

Benefits

Meaningful equity
Other benefits

Company

CompanyCam

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CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites.
dateFounded in 2014
location
Lincoln, Nebraska, USA
people-size201-500 employees
web-link
https://www.companycam.com

Funding

Current Stage
Growth Stage
Total Funding
$38M
Key Investors
B CapitalInsight PartnersBlueprint Equity
2025-08-21Series C
2021-10-26Series B· $30M
2020-06-29Series A· $6M

Leadership Team

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Luke Hansen
Founder & CEO
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Recent News

Silicon Prairie News
Best of 2025: Most popular stories
2025-12-24
Silicon Prairie News
CompanyCam reaches unicorn status with $2 billion valuation — a first for a Nebraska startup
2025-11-23
Silicon Prairie News
Scaling a startup often is when everything breaks. Here’s how CompanyCam, Bulu and Hudl adapted.
2025-10-10
Company data provided by crunchbase