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Washington University School of Medicine in St. Louis · 2 days ago

Practice Office Manager - Ophthalmology

Washington University Medical Campus

Full-time

Onsite

Entry, Mid Level

$68K/yr - $106K/yr

2+ years exp

Washington University School of Medicine in St. Louis is seeking a Practice Office Manager for their Ophthalmology department. The role involves directing practice activities, ensuring adherence to policies, and providing leadership to support and clinical staff while managing administrative systems and patient services.

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Responsibilities

Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly

Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families

Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations

Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions

Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data: Identifies problems and organizes teams to develop and implement solutions, develops formal policy as necessary

Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers

Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly

May collaborate with marketing and clinical team to create and implement the practice’s internal and external marketing plan and develop programs and initiatives that enhance patient revenue

May oversee updates to the practice Web site and social media interactions

Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired

Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice

Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment

Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice

Performs other duties as required

Qualification

Physician Practice ManagementSupervisory ManagementSolution ImplementationOrganizingInterpersonal CommunicationLeadershipOral CommunicationsWritten Communication

Required

Bachelor's degree or combination of education and/or experience may substitute for minimum education

Relevant Experience (2 Years)

No specific certification/professional license is required for this position

A driver's license is not required for this position

Preferred

Interpersonal Communication

Leadership

Oral Communications

Organizing

Physician Practice Management

Solution Implementation

Supervisory Management

Written Communication

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.

Competitive health insurance packages with priority appointments and lower copays/coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

We offer 4 weeks of caregiver leave to bond with your new child.

Family care resources are also available for your continued childcare needs.

Need adult care? We’ve got you covered.

WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.