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Inmar Intelligence · 2 hours ago

Customer Success Manager, Automotive

United States

Full-time

Remote

Mid, Senior Level

$73K/yr - $121K/yr

3+ years exp

Inmar Intelligence is seeking a Customer Success Manager for their Automotive team, responsible for fostering strong client relationships to enhance retention and satisfaction. The role involves managing dealership clients, delivering reports, conducting business reviews, and collaborating with product teams to address client needs.

Computer Software

No H1B

Responsibilities

Manage a portfolio of automotive dealership and group clients to ensure successful onboarding, engagement, satisfaction, and retention

Deliver monthly reporting to clients, analyzing key metrics and identifying any emerging issues or trends

Lead Quarterly Business Reviews (QBRs) with dealership and/or group leadership (including C-level executives and General Managers) to review performance, identify opportunities, and deepen engagement

Proactively identify at-risk accounts and work internally and externally to drive resolution and increase satisfaction

Collaborate closely with Product Operations to gather, document, and communicate client feedback, requests and complaints; ensure client concerns are addressed promptly

Work with product and sales to create a survey to measure client satisfaction on an annual or semi-annual basis

Partner with product and engineering teams by pulling the right experts into client discussions to accelerate issue resolution or to support upsell opportunities

Guide new clients through an efficient onboarding process, including platform training, campaign set-up, and operational alignment

Maintain detailed and up-to-date client documentation, including meeting notes, action items, and reporting history

Performs other duties as assigned

Complies with all policies and standards

Qualification

Customer Success ManagementAutomotive industry knowledgeAnalytical skillsProcess analysisExcel proficiencyClient relationship managementCommunication skillsProblem solvingTeam collaboration

Required

Bachelor's Degree

3-5 years of work experience leading a Customer Success team in a marketing or advertising technology firm or dealership, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

Knowledge of Automotive industry and digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred

Experience working to promote value through customer experience

Exceptional ability to communicate and foster positive business relationships

Process analysis and optimization experience required

Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc

Benefits

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA/FSA)

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work/life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Company

Inmar Intelligence

Glassdoor3.7

Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.

Founded in 1980

Winston-Salem, NC, US

1001-5000 employees