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Maricopa County · 17 hours ago

Business Office Specialist Lead

Mesa, AZ

Full-time

Onsite

Mid, Senior Level

$21.25/hr - $33/hr

3+ years exp

Maricopa County is committed to animal welfare and strengthening the human-animal bond in the community. As a Business Office Lead, you will assist customers with various services related to animal care while providing support to staff and enhancing customer experience.

AssociationGovernmentHealth CareNon Profit

Responsibilities

Administers direction, guidance, and timely coaching for Business Office Specialists in the performance of their duties and attendance, ensuring daily tasks are completed efficiently and accurately

Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational. Holds the team to the same standards

Helps customers with a variety of transactions, including animal intake, lost pet services, dog licensing, pet resource referrals, including MCACC diversion services, and general inquiries (in person and online)

Facilitates the day-to-day operations of the Business Office, including supply needs, scheduling, accurate data entry, and opening and closing duties

Assists in the development and delivery of training to new employees. Provides routine audits of teamwork and retraining as necessary

Conducts research utilizing multiple tools and communication platforms to reunite lost animals with their owners. Keeps animal records up to date with findings

Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily

Runs daily reports including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory, field and owner intakes, due outs, fees by type, hold and notify, missing animals, and other auditing reports. Takes appropriate actions to ensure timely animal movement and reunifications

Reviews daily payment transactions to ensure accuracy and provides the Manager and Finance with discrepancy justifications and reconciliation

Conducts animal handling as needed for intake and reunification services, including microchip scans

Qualification

Customer serviceCash handlingAnimal Care experienceBilingual (English/Spanish)Lead experienceAdministrative dutiesCommunication skills

Required

Three years of experience performing administrative or clerical duties, including direct customer service and cash handling

High School diploma or GED

Candidates must be flexible and able to work weekends and holidays

Must complete Animal Handling (Green Level) training within 90 days of start

Preferred

Experience in an Animal Care and Control type environment

Bilingual skills in English/Spanish

Lead experience

Benefits

Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1