Global Payments Inc. · 3 hours ago
Senior Customer Success Manager, Utility
United States
Full-time
Remote
Senior Level, Lead/Staff
$85K/yr - $95K/yr
8+ years expGlobal Payments Inc. is a company focused on providing comprehensive payment solutions. They are seeking a Senior Customer Success Manager to empower customers, minimize time to value, and build strong relationships with key stakeholders while managing customer portfolios and ensuring their goals are met.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Proactively manage a portfolio of customers utilizing Utility Expense Management and/or Resident Billing
Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
Coordinate small internal customer projects
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Proactively identify and escalate at risk clients and product issues
Conduct quarterly business reviews with assigned clients
Serve as a subject matter expert for Utility Expense Management and Resident Billing Services
Ensure customer goals and objectives are met and deliver regular portfolio performance reporting
Research and assist with resolution of performance issues
Assist customers with general inquiries and initial research and escalate as necessary
Ensure 95% call to action compliance
Provide a high level of actionable insight and data analysis to provide value for our customers
Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork
Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results
Participate in POD and attend Sprint review meetings
Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc)
Consistently meets personal/team goals and quotas
Develop and manage a book of clients from CSA covered segments
Mediate between clients and the organization
Qualification
Required
8+ year experience in a Customer Success or Account Management role
Proven track record of success
Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices
Proven ability to work in a fast paced, team centered work environment
Prior experience in Multifamily Utility Expense Management and Resident Billing
Technical aptitude and ability to identify alternative solutions to customer issues
Ability to handle multiple, critical, high priority issues with a sense of urgency
Proficiency with Google Suite Products
Excellent communication– verbal, written, interpersonal with strong active listening skills
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multitask, prioritize, and collaborate
Exhibit a high degree of self-motivation, drive and a proactive nature
Preferred
Bachelor's degree or higher
Real Estate or PropTech industry experience
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-16
Crowdfund Insider
2026-01-16
2026-01-15
Company data provided by crunchbase