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Centria Autism · 2 days ago

Field Staff Manager

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

$50K/yr - $60K/yr

1+ years exp

Centria Autism Services is dedicated to helping children with Autism Spectrum Disorder achieve their fullest potential through effective interventions. The Field Staff Manager is responsible for overseeing operational aspects, including scheduling for Behavior Technicians, ensuring compliance, and maintaining high family satisfaction. This role also focuses on developing strategies to improve client and staff retention while ensuring smooth operational workflows.

Health CareHospitalMedical

Responsibilities

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines

Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary

Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start

Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed

Assist clients seeking center tours

Confirm schedules weekly with Behavior Technicians and families

Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards

Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers

Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity

Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation

Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations

Develop strategies and initiatives to improve client and Behavior Technician retention rates

Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction

Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members

Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations

Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately

Qualification

Operations managementFinancial managementLeadership skillsMicrosoft SuiteG SuiteCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skillsAdaptability