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Archdiocese of Chicago · 3 hours ago

Level II Field Technical Support

Chicago, IL

Full-time

Onsite

Mid Level

$48K/yr - $58K/yr

The Archdiocese of Chicago is the third largest in the United States, serving over 2.2 million Catholics. They are seeking a Level II Field Technical Support to maintain computer, phone, email, and applications for staff while ensuring a positive user experience through effective troubleshooting and support.

CommunitiesEventsNon ProfitReligion

H1B Sponsor Likely

Responsibilities

Primary technology support resource for the Pastoral Center and remote sites

Respond to hardware and software support issues from employees for Microsoft Office 365 applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc

Set up and configure new computers and user accounts on systems (network, email, phone, security, etc.)

Maintain robust knowledge base used by Level I Service Desk agents

Build rapport and maintain solid employee relationships by handling requests and incidents with speed and professionalism

Qualification

Windows 10Office 365Diagnostic skillsProblem-solving skillsEmpathyInterpersonal skillsVerbal communicationWritten communication

Required

Associate degree or equivalent combination of education and experience

Demonstrate empathy and understanding of the impact of the issue affecting the employee and their responsibilities

Excellent interpersonal, verbal, and written skills

Excellent diagnostic and problem-solving skills

Preferred

Experience using Windows 10, and Office 365 a plus

Benefits

Comprehensive total rewards package

Competitive compensation and benefit programs

Company

Archdiocese of Chicago

Archdiocese of Chicago manages parishes, schools, ministries, and administrative functions for the Archdiocese of Chicago.

Founded in 1843

Chicago, Illinois, USA

10001+ employees

https://www.archchicago.org

H1B Sponsorship

Archdiocese of Chicago has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2022 (3)

Funding

Current Stage

Late Stage

Leadership Team

Deacon Don Grossnickle

Various Ministries, Not-For Profit Director, Board Member-Founder

Mark Goebel

Assistant Director, Development and Partnerships - Office of Human Dignity and Solidarity

Company data provided by crunchbase