Associated Grocers of New England · 3 hours ago
Help Desk Technician
Pembroke, NH
Full-time
Onsite
New Grad, Entry LevelAssociated Grocers of New England is a retailer-owned wholesale cooperative dedicated to serving the needs of independent grocers. They are seeking a Help Desk Technician to provide technical assistance to end users, manage support tickets, and deliver both remote and on-site support for various IT issues.
Food and Beverage
Responsibilities
Serve as the first point of contact for end users, providing technical assistance via phone, email, and the company help desk system; create and manage support tickets and document resolutions
Assess the level of support required for each request, with guidance from the ICT Team
Provide prompt, courteous support for issues that can be resolved without escalation by analyzing problems and implementing corrective actions
Deliver remote and on-site support for computer, network, application, and telephone-related issues
Perform hardware and software installations, configurations, and updates
Act as a liaison between staff and the IT department, ensuring clear communication and timely follow-up on Help Desk requests until resolution
Develop a strong understanding of AGNE’s processes and procedures to provide effective company-wide support
Translate technical concepts and specifications into clear, non-technical language for end users
Perform other duties as assigned to support the IT department and organizational goals
Qualification
Required
Proficient in diagnosing, maintaining, and repairing computer hardware and peripheral devices, including printers and handhelds
Solid understanding of TCP/IP networking fundamentals
Intermediate to advanced knowledge of commonly used office productivity applications, particularly Microsoft 365
Ability and willingness to learn and support the company's ERP system, mission‑critical applications, and remote monitoring and management tools such as NinjaOne
Strong active listening abilities and excellent verbal and written communication skills, with a focus on clear, user-friendly support
An optimistic outlook, the belief that all IT problems can be solved, and the determination to see an issue through to resolution
Preferred
CompTIA A+ certification
Mobile devise configuration (e.g., Smart Phones, Tablet, etc.)
VOIP telephone support
iSeries/AS400 system support
Benefits
Medical/dental/vision insurance
Health savings account with employer contribution
401K match
Profit sharing program
Flexible spending account
Life and AD&D insurance
Tuition reimbursement
Employee purchase program
Employee assistance program
Paid time off
Vacation time off
Paid holidays/personal/sick days
Computer purchase program
Volunteerism policy
Well-being program with incentives
Verizon cell phone discount
Committee Participation
And more!
Company
Associated Grocers of New England
Associated Grocers of New England is a wholesale company offering meats, produce, deli, dairy, and bakery products.
Founded in 1946
201-500 employees
H1B Sponsorship
Associated Grocers of New England has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase