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New Leader Manufacturing · 2 hours ago

Field Service Representative I

IL, US

Full-time

Onsite

Entry Level

2+ years exp

New Leader Manufacturing is a company that provides technical service and support for their products. The Field Service Representative I is responsible for delivering customer service, training, and support while acting as a liaison between the service team and regional sales management.

Industrial ManufacturingMachinery ManufacturingManufacturing

Comp. & Benefits

Responsibilities

Acts as a liaison between Service and Regional Sales Management (RSM) to support customer service initiatives

Serves as a point of contact for dealers, end users, and field sales regarding “in-the-field” technical needs

Participates in field requirements related to product warranty and repair claims

Supports Regional Sales Manager in product training for dealers/end users to meet territory needs

Serves as a positive emissary of the company at all times

Assists with the development and testing of new ideas and products as requested

Participates in product improvement and enhancement efforts

Conducts training of employees, dealers, and end-users in the proper use and repair of all of the company's products

Works with dealers and end users regarding operation and maintenance of the company's products. Conducts training for initial startup of company products/equipment

Attends and professionally represents the company at selected trade shows

Assists with the collection of field data on equipment use, customer requirements, and industry trends as requested

Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers

Completes goals/projects on time or ahead of schedule

Responds to work assignments and requests by being cooperative and available

Follows through and meets commitments

Available as a resource to subordinates and/or peers

Follows safety procedures, protocols, policies, and adheres to all SAFESTART concepts, and acts when others are not holding themselves accountable

Leads by example and takes ownership in everything you do and or say

If you see something, say something and follow through until it's right

Treats others with respect and kindness

Isn’t complacent. Seizes opportunities to learn by participating in activities to increase understanding

Asks 'why', is open-minded, and challenges the status quo

Leads and supports changes for the sake of improvement

Seeks new perspectives from all available sources to challenge your own, and brings them into your decision making process

Involves all stakeholders in making decisions. Is open to input from all sources

Considers long and short-term outcomes when making decisions

Is fearless

Readily admits mistakes

Qualification

Hydraulics installationControl systems experienceHand tools proficiencyComputer systems navigationReport writingMathematical conceptsCommunication skillsProblem-solving skillsTime management

Required

An Associate's degree or two-year certificate in vocational technologies/industrial arts with two (2) years of related experience; or equivalent combination of education and experience is required

Ability and willingness to travel as needed

Ability to submit accurate and timely reports

Knowledge and/or experience in the installation of hydraulics and control systems. Experience with truck mounted or mobile equipment is preferable

Ability to work with hand tools is required. Will use own hand tools and company provided specialty tools

Ability to navigate computer systems/databases and create basic spreadsheets and word documents

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to define problems, collect data, distinguish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Acceptable driving record