Xometry · 1 day ago
Case Manager III, Business Operations
Los Angeles, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expXometry is a fast-growing digital technology company that is disrupting the manufacturing industry. They are hiring Case Managers to support rapid customer growth, focusing on project management, customer and supplier relationship management, and process improvement.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Perform project management functions using our internal ERP system and integrated 3rd party software programs
On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements
Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality
Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions
Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues
Provide excellent customer service by keeping customers updated on resolution of troubled orders
Document all project related activity within project management tools
Monitor daily supplier activity via various real time KPI performance reports
Manage customer relationships by communicating directly via Phone, Video and written communication
Manage supplier relationships by communication directly via Phone, Video and written communication
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership
Participate and provide input on initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
Qualification
Required
A self-starter, who works independently, and can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines and support all supplier quality field activities
Strong communication skills (both oral and written) + ability to manage up and peer-to-peer
A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment
Capable of performing root cause analysis and identifying solutions to complex problems
Preferred
Bachelor Degree, with preference of Business, Supply Chain, Sciences or Engineering
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
H1B Sponsorship
Xometry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2026-01-16
2026-01-13
2026-01-09
Company data provided by crunchbase