Russell Tobin · 2 hours ago
Account Support Representative
Russell Tobin is a top-tier investment banking firm seeking Account Representatives. The role involves providing support to clients by handling calls, resolving issues, and maintaining records while aiming to exceed performance metrics.
Responsibilities
Handle incoming client calls regarding accounts
Deliver accurate, timely, and professional support
Troubleshoot and resolve customer issues effectively
Keep detailed records of all interactions
Meet and exceed key performance metrics
Qualification
Required
Bachelor's degree in Finance, Business, Accounting, Economics, or a related field (or currently completing one)
6 months to 2 years of experience — internships count!
Experience in banking, financial services, or customer support is a plus
Strong communication, problem-solving, and organizational skills
Preferred
A college degree
Previous contact center/customer service experience
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance, pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.