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IEEE · 3 hours ago

Credentialing Program Manager (E6085)

United States-New Jersey-Piscataway

Full-time

Onsite

Mid, Senior Level

4+ years exp

IEEE is an organization dedicated to advancing technology for humanity, and they are seeking a Credentialing Program Manager to oversee their Credentialing Program. This role involves managing program administration, supporting clients, and driving growth and innovation within the program to meet strategic objectives and revenue goals.

Non-profit Organization Management

No H1B

Responsibilities

Manage the overall IEEE Credentialing Program and coordinate the end-to-end administrative processes of collecting and reviewing applications, offering CEUs and/or PDHs for IEEE continuing education events and/or education courses, and issuing Certificates, Digital Badges, and Microcredentials

Serve as central point-of-contact for IEEE organizational units and outside organizations concerning the IEEE Credentialing Program

Review applications to ensure accuracy and ensure that customers follow the IEEE's educational credentialing guidelines and policies and procedures, and facilitate volunteer committee reviews

Evaluate potential providers for the IEEE Credentialing Program by screening potential provider needs and communicating IEEE offerings to prospects

Negotiate terms and determine price schedule and/or discount with potential providers

Prepare and deliver training to Credentialing Program providers

Provide customer service to IEEE Credentialing Program providers and internal operating units by resolving problems, answering questions, monitoring compliance and reporting needs, etc

Develop and manage constructive working relationships with clients and maintain them over time

Analyze processes, policies, and procedures to improve program efficiencies and effectiveness

In collaboration with the Senior Manager, Education Products, regularly evaluate strategy, market, processes, and software used for the IEEE Credentialing Program, and provide recommendations to streamline and make the program more efficient and competitive globally

Prepare and deliver program presentations to potential clients, volunteer committees, and Senior Management on program and services status

Create and maintain reports for the IEEE Credentialing Program and provide reports to EA and other organizational units

Meet or exceed annual program revenue goals

Collaborate with EA marketing team to promote and market the IEEE Credentialing Program to ensure growth of the program

Manage essential software platforms in order to collect and review applications, issue certificates and badges, and run reports from Accredible, OpenWater, and other platforms as needed

Manage and edit IEEE Credentialing website using WordPress

Serve as a subject matter expert on Accredible, OpenWater, and WordPress software, along with any other software used for the IEEE Credentialing Program

Create training materials and train other staff and volunteers to perform essential functions for the IEEE Credentialing Program in order to ensure a consistent customer experience

Manage invoicing and payments for internal and external clients, including tracking payments, collecting missing payments, establishing and maintaining client payment portals as needed

Support the EAB Credentialing Program Committee by scheduling meetings, creating reports and presentation slides, taking and disseminating meeting notes and minutes and/or reports, and generating meeting summaries

Provide leadership in developing guidelines and best practices for the Credentialing program, working with the appropriate committees

Review all new IEEE Credentialing Program applications in a timely manner and ensure all policies and procedures are followed by ensuring applications are fully vetted and approved by the Credentialing Program Committee and that new education providers are qualified and within the IEEE fields of interest

Work with Credentialing Program Committee to conduct periodic audits of outside providers to ensure that they continue to meet program guidelines

Develop and provide monthly updates on all program KPI’s in collaboration with the committee's chair person

Manage invoicing and payments for internal and external clients, including tracking payments, collecting missing payments, and establishing and maintaining client payment portals as needed

Lead research projects for the Credentialing Program or other special projects

Qualification

Program ManagementCredentialing ExperienceCustomer ServiceSales ExperienceMicrosoft OfficeWordPressProject ManagementAnalytical Problem SolverWritten CommunicationInterpersonal SkillsAttention to Detail

Required

Bachelor's degree or equivalent experience, preferably in business, education, marketing, engineering or related field required

4-7 years Credentials and/or Program Management experience Req

Strong customer service, administrative, and software skills required

Strong written communications skills, including strong knowledge of grammar, spelling, and clear writing required

Excellent interpersonal, oral, and communication skills; ability to work successfully with internal and external teams and stakeholders required

Strict attention to detail required

Preferred

Experience supporting volunteers preferred

Project management experience preferred

Sales experience preferred

Highly competent in working with Microsoft Office, Google Docs, Wordpress, and other software platforms

Accounting experience preferred

Creative and analytical problem solver preferred

Company

IEEE

Glassdoor4.1

IEEE is the world’s largest technical professional organization and is a public charity dedicated to advancing technological innovation and excellence for the benefit of humanity.

Founded in 1884

Piscataway, NJ, US

1001-5000 employees