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Next Insurance · 11 hours ago

Sr. Claims Advocate

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $105K/yr

5+ years exp

Next Insurance is a technology-led provider of small business insurance, dedicated to helping entrepreneurs thrive. The Claims Advocate will manage claims related to commercial property and inland marine, ensuring excellent customer service and fair settlements.

Commercial InsuranceFinanceInsuranceInsurTechSmall and Medium Businesses

Responsibilities

Manage claims related to commercial property and commercial inland marine damage

Make prompt contact with customers to set expectations, develop an action plan, and perform an initial and continuous exposure assessments

Investigate claim damages and situation using internal and external resources

Determine coverage through analyzing investigation data and policy terms

Explains coverage to policyholders providing excellent customer service

Facilitate claim resolutions ensuring fair settlement

Qualification

Claims handling experienceClaims processesXactimate softwareFirst Party LitigationAdjusters licenseAnalytical skillsCustomer service commitmentCommunication skillsInterpersonal skillsNegotiation skills

Required

Knowledge of claims processes, policy language, and insurance industry practices is required

Experience with Xactimate and XactContents software is also required

Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills

Adjusters license required and ability to obtain additional states

A commitment to providing excellent customer service and maintaining high client satisfaction

Preferred

5+ years of claims handling experience with a focus on commercial property claims preferred

First Party Litigation experience is a plus

2+ years of experience handling fire and water losses

Benefits

Partially subsidized medical plan

Fully subsidized vision/dental options

Life insurance

Disability insurance

401(k)

Flexible paid time off

Parental leave

Company

Next Insurance

Glassdoor3.8

Next Insurance is a financial service firm that offers insurance coverage to entrepreneurs and small businesses.

Founded in 2016

Palo Alto, California, USA

501-1000 employees

https://www.nextinsurance.com

Funding

Current Stage

Late Stage

Total Funding

$1.15B

Key Investors

Munich Re VenturesRedpoint

2025-03-20Acquired

2023-11-01Series F· $265M

2021-03-31Series E· $250M

Leadership Team

Guy Goldstein

CEO

Alon Huri

Co-Founder

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Company data provided by crunchbase