General Dynamics Information Technology · 4 hours ago
Field Support Technician - Active TS/SCI w/Poly
USA MD Annapolis Junction
Full-time
Onsite
Entry Level
$89K/yr - $121K/yr
1+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various agencies across the U.S. government. As a Field Support Technician, you will provide technical support and troubleshooting for network, desktop, and systems hardware and software, ensuring efficient operations and resolving user issues.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will preform Data Transfer Agent requests to transfer files between networks
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
1 + years of related experience
US Citizenship Required
Education: Associates of Arts/Associates of Science
Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Security Clearance Level: TS/SCI w/Poly
DoD 8570 IAT Level II certified - Required
Preferred
Remote Access
Remote Support
Technical Support
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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