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American Signature Inc. · 1 day ago

Temporary Customer Service Associate

Jacksonville, FL

Part-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

American Signature Inc. is a family-owned furniture company that has been helping families furnish their homes since 1948. The Home Customer Service Associate plays a crucial role in serving customers by answering questions, confirming orders, scheduling deliveries, and managing office operations.

E-CommerceFurnitureManufacturingRetailSales

Responsibilities

Serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status

Assists in fostering an energetic and positive working environment

Frequently communicates with customers via phone

Partners with all team members to create an easy transaction and great in-home delivery service

Develops strong relationships with customers who shop with us in-store and online

Listens to the customers’ needs and presents possible options

Qualification

Customer service skillsPhone communicationProblem-solvingTeam collaborationHigh school diploma

Required

High school diploma or general education degree (GED); or equivalent combination of education and experience

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Demonstrated ability to handle customer calls displaying good phone skills

Track record of serving others and putting team goals first

Owners' mindset; takes ownership over everything within scope of responsibility

Proactive approach; identifies and solves problems

Benefits

401(k) matching

Dental insurance

Health insurance

Vision insurance

Company

American Signature Inc.

American Signature, Inc is the parent company to Value City Furniture & American Signature Furniture, two of the country’s premier furniture retailers.

Founded in 1948