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Deltek · 15 hours ago

Director, AI Program Leader

United States

Full-time

Remote

Director/Executive

10+ years exp

Deltek is seeking a Director, AI Program Leader to build and lead their AI Center of Excellence, focusing on innovation and operational efficiency across global teams. This role involves defining a comprehensive GenAI strategy for post-sales functions and championing AI transformation initiatives to enhance customer satisfaction and process efficiency.

ConsultingEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Build, scale, and lead the AI Center of Excellence for Post-Sales Functions, driving innovation, operational efficiency, and strategic alignment across global teams

Define and execute a comprehensive GenAI internal use strategy tailored for Post Sales functions

Continuously monitor and analyze emerging industry and technology trends, opportunities, and risks in the GenAI landscape

Provide strategic insights and recommendations to leverage new technologies and mitigate potential risk

Spearhead enterprise-wide AI transformation initiatives, delivering measurable improvements in process efficiency, workforce enablement, and customer satisfaction

Leverage industry best practices and emerging technology trends to position Deltek as a leader in enterprise AI

Collaborate with cross-functional leaders & key stake holders to identify & prioritize high-impact GenAI use cases

Lead the design, development, and deployment of GenAI solutions across post sales functions

Champion AI-powered enhancements such as automated case summaries, intelligent response drafting, and predictive analytics for customer engagement

Develop and roll out training programs to elevate GenAI literacy across the Customer Success organization

Promote responsible use of GenAI through education, peer-to-peer knowledge sharing, and continuous learning initiatives

Establish governance frameworks for GenAI initiatives, including funding, cost tracking, and business value measurement

Serve as a key liaison to the GenAI Governance Group and Steering Committee to ensure alignment with enterprise-wide AI policies

Foster a culture of experimentation, innovation, and ethical AI use

Encourage rapid exploration of emerging tools and technologies to stay ahead of industry trend

Foster adoption of GenAI tools like Copilot agents, Claude Code, and Coveo AI search to streamline workflows and improve service delivery

Qualification

AI Center of ExcellenceGenAI strategyAI transformation initiativesCloud platformsMLOps frameworksAI ethicsHands-on codingGenAI applicationsProgram managementExecutive presenceStakeholder engagementStrategic thinkingConflict resolutionContinuous learning

Required

Bachelor's degree in computer science, computer engineering, AI, Data Science, or related field including Electrical Engineering or Electronics Engineering

10+ years of experience in technology including 3+ years in AI/ML or Data Science

Hands-on coding experience is required; proven experience in building and deploying AI-based solutions is strongly preferred

Experience designing and developing Agentic AI applications is highly desirable

Proven experience in cloud platforms (Azure, AWS, GCP) and MLOps frameworks

Strong strategic thinking, program management, and executive presence

Deep understanding of GenAI technologies and their enterprise applications

Familiarity with AI ethics, governance, and regulatory considerations

US Citizenship is required