ANDRITZ Schuler North America · 4 hours ago
Inside Sales Engineer
Canton, MI
Full-time
Onsite
Senior Level
5+ years expANDRITZ Schuler North America is seeking an Inside Sales Engineer to provide service support and generate sales for Schuler and Non-Schuler products. The role involves managing customer relationships, generating quotes, and ensuring customer satisfaction throughout the sales process.
Machinery
Hiring Manager
Gabriel J. S.
Responsibilities
Provide Service Support to customers on Schuler and Non-Schuler products
Pro-Actively generate Order intake & Sales by recommending various products, solutions and services to customers
Generating quotes, sending them on time with regular follow-up
Manages internal resources to ensure customer satisfaction during sales phase
Provides Technical support to the Outside sales team for generating quotes
Approaching customer for technical clarification and Order finalization
Interfaces with Engineering and Field service personnel for technical support and customer follow-up actions
Follow department guidelines for various processes related to Inside Sales Function
Generate Quotes as per Customer Requirement and ensure its accuracy
Ensure Quotes are completed and sent on time as agreed with the customer
Continue Monitoring the progress of the quote and update system until the quote is closed
Collaborate with Regional Sales Managers for follow-ups with the customers
Build strong relationship and Trust with customers through technical knowledge and by keeping our commitments
Ensures a high level of customer satisfaction related to service and spare parts support
Assist customers in person via phone/email to address their technical and commercial issues
Maintain proper cost calculation backups in company defined folders/software
Initiate and Lead Meetings after order intake for proper handover
Interfaces with Service Coordinators to schedule available resources to meet customer requirements
Define and deliver scope of supply with supporting technical documentation to Project Manager, Field Operations for execution of sales orders and projects sold
Works with detailed drawings, schematics, written/verbal instructions and bills of material as needed to direct the assembly or repair of a full range of components
Monitor open orders in SAP and coordinate with Order Fulfillment/Procurement Department to ensure on time delivery to customer
Ensures customer accounts are current, resolves disputes and supports accounting in collections of past due invoices when required
Develop and promote preventive maintenance, training programs and spare parts packages with support of SIC service group or affiliate Engineering
Pro-Actively generate new Sales opportunities by offering tailored technical solutions to customers and follow-up on timely basis for Finalization of order
Achieve monthly order Intake and Sales Target maintaining profitability
Follow Order cycle and review for unaccounted cost booked on order
Travelling will be required to Customers, Suppliers and Schuler Affiliates
Qualification
Required
Minimum 5 years' experience with metal forming equipment
Technical background and understanding of drawings are a must
Possess extensive experience, understanding and interpretation skills of technical drawings
Proficient in MS Word, Excel, Project and SAP
Must possess a valid driver's license and satisfactory driving record
Must possess a valid passport or be able to obtain one
Proficient computer skills with the ability to learn new software
Customer focused
Strong time management and organizational skills
Ability to multi-task and to work in dynamic business environment; Adaptable to change
Self-motivated and results oriented; Ability to use judgement and make decisions independently
Teamwork oriented to resolve problems and achieve goals
Excellent listening, verbal and written communication skills
Preferred
Engineering Degree (preferably Mechanical) is an advantage
Company
ANDRITZ Schuler North America
ANDRITZ Schuler Inc. (ANDRITZ Schuler), headquartered in Canton, MI, is the North American subsidiary of ANDRITZ Schuler Group.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase