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Komline · 6 hours ago

Service Support Coordinator

Missouri Valley, IA

Full-time

Onsite

Mid Level

3+ years exp

Komline is a pioneering leader in advanced separation technologies, recognized for its engineering excellence. The Service Support Coordinator plays a crucial role in providing administrative and logistical support to the field service team, ensuring efficient operations and compliance with company and DOT requirements.

Manufacturing

Responsibilities

Coordinate travel arrangements such as flights, hotels, rental vehicles, and travel itineraries for field service technicians

Manage DOT compliance for service trucks such as registration, inspections, maintenance records, mileage logs, and driver qualification documentation

Maintain accurate records for service vehicles, tools, equipment, and technician certifications

Support the scheduling and dispatch process by ensuring technicians have proper travel details, job packets, and customer information

Serve as a central point of contact for technician support needs, including documentation, customer forms, and administrative requirements

Assist with work order management by entering service data, updating job statuses, and accurate and timely documentation

Track and order technician PPE, uniforms, small tools, and consumables as needed

Coordinate onboarding logistics for new service technicians which includes travel setup and system access

Communicate regularly with technicians, Service Manager, and Operations Manager to support field operations, addressing bottlenecks when they occur

Maintain organized digital and physical files in accordance with company standards and regulatory requirements

Support general service department operations in the reporting, recordkeeping, and process improvement initiatives

Qualification

Service coordination supportDOT regulations knowledgeScheduling systems proficiencyEnterprise software proficiencyMicrosoft Dynamics D365Manage prioritiesOrganizational skillsDocumentation accuracy

Required

3+ years' experience in service coordination support, dispatching, or related role

Strong organizational attributes with the ability to manage multiple priorities and shifting deadlines

Knowledge or willingness to learn DOT regulations and vehicle compliance

Ability to support a fast-paced field service team

Proficiency with scheduling systems, enterprise software, and Microsoft Office suite

Experience using an Enterprise Resource Planning (ERP) system or Microsoft Dynamics D365 (D365)

Maintain high accuracy in documentation that are detailed and reliable

Company

Komline

Komline is a global leader in advanced Separation Technologies, delivering innovative equipment that keeps industries running and communities thriving.

Founded in 1946

Peapack, New Jersey, USA

501-1000 employees