Medix · 4 days ago
Bilingual Clinical Research Coordinator - 245540
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrMedix is a company specializing in healthcare solutions, and they are seeking a Bilingual Clinical Research Coordinator. The role involves reaching out to prospective patients about clinical trial opportunities, providing information, and ensuring compliance with regulations while maintaining high-quality interactions.
MedicalPharmaceuticalWholesale
Hiring Manager
Emma Housel
Responsibilities
Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments
Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication
Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding
Accurately document call outcomes, patient information, and screening results in the internal database
Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria
Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions
Use scripts and protocols to ensure consistency and compliance in patient communications
Escalate complex cases or questions to clinical staff or management as needed
Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance
Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness
Represent client professionally in every interaction, promoting trust and positive engagement with diverse patient populations
Qualification
Required
Make outbound calls to prospective patients to introduce clinical trial opportunities and conduct pre-screening assessments
Respond to inbound inquiries from patients and caregivers, providing clear, empathetic, and informative communication
Explain study requirements, benefits, and next steps in a way that builds trust and supports patient understanding
Accurately document call outcomes, patient information, and screening results in the internal database
Collaborate with clinical sites and internal teams to align outreach efforts with study timelines and eligibility criteria
Meet or exceed daily and weekly outreach and enrollment targets while maintaining high-quality interactions
Use scripts and protocols to ensure consistency and compliance in patient communications
Escalate complex cases or questions to clinical staff or management as needed
Follow all HIPAA, GCP, and regulatory standards to protect patient privacy and maintain compliance
Contribute to ongoing improvement by providing feedback on call trends, patient concerns, and outreach effectiveness
Represent client professionally in every interaction, promoting trust and positive engagement with diverse patient populations
Bilingual in English and Spanish
Preferred
Prior experience in a call center, or customer serviced based role
Excellent verbal communication, listening, and interpersonal skills
Comfort working in a high-volume phone-based environment
Strong attention to detail and accurate data entry skills
Empathy, patience, and the ability to work with individuals from various backgrounds
Company
Medix
At Medix Distribution, we have designed solutions to meet the medical needs for the betterment of society as a whole.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase