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Martin Inc. · 4 hours ago

Industrial Customer Service Representative

Ridgeland, MS

Full-time

Onsite

Entry Level

2+ years exp

Martin Inc. is a family-owned business specializing in Industrial, Safety, Integrated Supply, and Fastening products. As an Industrial Customer Service Representative, you will provide exceptional service to customers, manage inquiries, process orders, and maintain strong relationships to ensure customer satisfaction.

IndustrialTechnical SupportWholesale

Responsibilities

Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer

Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery

Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required

Enters and tracks customer orders from inception through delivery

Expedites customer products or raw materials as required

Communicates with sales as required to assist customers with setup, parts, and daily operations

Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance

Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change

Performs other duties as assigned

Qualification

Customer service experienceMS Office proficiencyCSD software experienceIndustrial supply knowledgeMulti-tasking abilityEffective communicationProblem-solving skills