EROS Technologies Inc · 5 hours ago
GEN AI - Google CCAI – Contact Center AI Tech Lead (Hands-on)
Hartford, CT
Contract
Hybrid
Senior LevelEROS Technologies Inc is seeking an AI Tech Lead for their Google CCAI project focused on Contact Center AI. The role involves designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise, collaborating with various teams to integrate AI technologies effectively.
Cloud ComputingRecruitingStaffing Agency
Hiring Manager
Gaurav Aswal
Responsibilities
Design and develop AI applications and infrastructure for the Contact Center platform
Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies
Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center
Create and maintain AI models and algorithms
Conduct AI research to improve existing systems and develop new technologies
Identify opportunities for AI solutions within the organization and propose strategic plans
Train team members and stakeholders on AI and its applications
Ensure compliance with data privacy regulations in AI applications
Monitor the performance of AI systems and make necessary adjustments
Qualification
Required
Google CCAI (Google Contact Center AI)
Strong Contact Center domain experience
Deep understanding of AI technologies
Ability to collaborate effectively with a diverse team
Strong background in data science
Proven track record in the industry
Preferred
Experience with Google GCP or Azure AI for Contact Center
Company
EROS Technologies Inc
EROS Technologies Inc.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mohammad Shadab Alam ( KALLIS )
Chief Executive Officer
Kiswah(MEENAKSHI) Khan
Chief Operating Officer (COO)
Company data provided by crunchbase