American Airlines · 5 hours ago
Operations Coordinator, Inflight - JFK
New York, NY
Contract
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrAmerican Airlines is a major airline that offers its employees opportunities to travel and grow their expertise. The Operations Coordinator, Inflight role is responsible for supporting Flight Attendants and enhancing customer experience by ensuring on-time departures through effective communication and operational coordination.
AerospaceAutomotiveTransportationTravel
Responsibilities
Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, & accountability
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support
Notifies rescheduled and reassigned Flight Attendants’ traveling through the base
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service)
Implements selected policies, as well as ensuring established guidelines are followed and enforced
Coordinate and host base activities to support engagement initiatives
May conduct coaching and counseling as appropriate
Assists with Flight Attendant reasonable cause drug and alcohol testing
Provides Flight Attendant EFB (Electronic Flight Bag) support
Qualification
Required
High School diploma or GED equivalency
PC, Sabre, DECS, and RES experience
Must be able to work shift work, including weekends and holidays
Must be able to work on-site at assigned base/location
Sound judgement and strong decision making skills
Ability to work independently as well as collaboratively
Ability to prioritize, multi-task and manage several events and situations simultaneously
Ability to work under demanding operational conditions
Excellent interpersonal, oral and written communication skills
Ability to work all shifts, holidays, and overtime as required
Requires rotation of shifts and days off
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
Must Pass U.S. Department of Transportation (DOT) mandated drug test
Preferred
Bachelors degree preferred/or equivalent work experience
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
Current Passenger Service, Passenger Sales or Crew Scheduling experience
Knowledge of company on-time performance goals and dependability metrics
An understanding of working with a contract labor group is desirable
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
Founded in 1930
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase