Freshfields · 13 hours ago
Global Billing Analyst
New York, NY
Full-time
Hybrid
New Grad, Entry LevelFreshfields is a global leader in legal services, and they are seeking a Global Billing Analyst to ensure the smooth operation of the order-to-cash cycle. This role involves managing billing transactions, maintaining strong customer relationships, and generating financial reports to support decision-making.
ConsultingLegal
Responsibilities
Processing and managing billing transactions, processing client bills, including uploading to the client’s ebilling system as required, and ensuring compliance with client fee deals, local regulations, tax requirements and internal billing policies
Accurately process time and cost transfers and write-offs/write-downs while ensuring proper authorization
Maintain a proper audit trail of work performed to ensure compliance with global and local billing standards
Acting as a liaison for the internal stakeholders (Partners, Assistants and other Finance depts.) & customers address inquiries, resolve issues related to billing and payments, and maintain strong customer relationships
Investigating and resolving discrepancies or disputes related to client accounts, ensuring that any issues are addressed promptly and efficiently
Generating and analysing financial reports related to billing processes, such as audit reports, aging reports, cash flow forecasts, and collection reports, to provide insights and support decision-making
Ensuring that all billing processes comply with relevant regulations and firm policies and maintaining accurate and complete documentation of transactions and communications
Identifying opportunities to streamline and improve billing processes, implementing best practices, and working with cross-functional teams to enhance efficiency and effectiveness. Train new team members on processes, as required
Qualification
Required
Confident working with numbers and able to reconcile (excellent numeracy skills)
Good knowledge of Microsoft Word and Excel
Flexibility – able to work non-standard hours, sometimes at short notice
Ability to communicate effectively with a different colleagues, specifically, partners, executive assistants, client value and others
Effective time management and organizational skills with an ability to be flexible on short notice based on demand
Results focussed and able to meet deadlines and manage expectations
Curious mindset to spot recurring process issues and influence change and continuous improvement
Preferred
Experience of working within a of Global Shared Services environment
Knowledge and understanding of billing processes
Experience in a billing environment and knowledge of law firm billing systems (Thompson Reuters Elite 3e)
Company
Freshfields
Freshfields is a global firm with over 280 years’ experience of anticipating change, setting new standards and shaping the future of law.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Boris Feldman
Head of U.S. Technology Practice
Gil Perez
Global Chief Innovation Officer
Recent News
2025-11-05
London Evening Standard
2025-10-23
2025-10-16
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