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ScriptPro · 1 day ago

Technical Support Analyst- Bilingual/French

United States

Full-time

Remote

Entry Level

$24/hr - $24/hr

2+ years exp

ScriptPro is a company focused on revolutionizing the pharmacy industry through innovative technology solutions. The bilingual Technical Support Analyst is responsible for providing remote support to customers, troubleshooting technical issues, and managing service requests in a ticketing system. This role requires strong problem-solving skills and customer service abilities, and it involves working in a fast-paced environment.

Health CareMedicalRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals

Maintain, upgrade, or replace software systems and provide hardware support

Support and maintain user account information including rights, security, and systems groups

Maintain progressive knowledge of ScriptPro systems

Perform other duties as assigned

Qualification

Technical troubleshootingBilingual FrenchWindows OS knowledgeTicketing software familiarityCustomer service skillsProblem solving skillsCommunication skillsAttention to detail

Required

Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience

Proficient in French

Basic Windows OS Knowledge (XP/7/10/11)

Requires working knowledge of desktop and peripheral troubleshooting

Problem solving and analytical skills

Positive attitude, drive and tenacity

Excellent customer service skills

Excellent written and verbal communication skills

Ability to multitask with varying priorities and attention to detail

All candidates must possess a valid driver's license and be willing to travel by air for work-related duties if located outside the area

Must have high-speed reliable internet access with a hard-wired connection

Must have a distraction free home office workspace

Must be willing to participate in video virtual meetings (camera on)