Help Desk Analyst jobs in United States
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TEKsystems · 12 hours ago

Help Desk Analyst

positionFarmington, CT
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$20/hr - $23/hr
date2+ years exp

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking an IT Service Desk Technician to provide help desk support, troubleshoot issues, and manage tickets in a fast-paced environment.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Experience supporting Windows 10 / 11 and Office 365
Experience with opening and managing tickets
Help desk support
Service desk
Customer service
Troubleshooting
Preferred experience with ServiceNow

Qualification

Help desk supportTroubleshootingOffice 365ServiceNowA+Network+

Required

2-3 Years desktop support experience
CompTIA A+ or Network+ training and or certification
Experience supporting Windows 10 / 11 and Office 365
Experience with opening and managing tickets
Help desk support
Service desk
Customer service
Troubleshooting
Office 365
Servicenow
A+ or Network +

Preferred

Preferred experience with ServiceNow
2-3 years experience in an IT Service Desk environment, averaging 25-35 calls per day
Experience with supporting Windows 11, Office 365, and Dell Hardware

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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