tdgFacilities · 4 days ago
Director of Mobile Operations
Cincinnati, OH
Full-time
Onsite
Director/Executive
$115K/yr - $135K/yr
10+ years exptdgFacilities is a full-service facilities management company based in Cincinnati, OH, managing over 6M square feet across multiple states. The Director of Mobile Operations is responsible for the strategic leadership and operational performance of mobile field service teams, ensuring high-quality service delivery and alignment with company objectives.
Building MaintenanceCleanTechFacilities Support ServicesFacility Management
Responsibilities
Work closely with Account management teams for client expectations and problem solving
Provide direct leadership to all Mobile Operations Managers, coordination, and regional field leaders
Standardize mobile service delivery processes, SOPs, and performance expectations across all markets
Ensure consistent execution of preventive maintenance, corrective maintenance, and on-demand services
Drive operational discipline in scheduling, dispatching, documentation, and close-out procedures
Optimize technician utilization, route efficiency, and labor productivity
Oversee workforce planning, staffing levels, skill coverage, and training programs
Ensure proper certification, licensing, and competency alignment for all mobile technicians
Coordination engagement with field technicians for continuity of workflow
Monitor KPIs including response times, first-time fix rates, utilization, backlog, and customer satisfaction
Identify cost-reduction opportunities while maintaining service quality
Serve as an escalation point for mobile service issues
Partner with departmental stakeholders to ensure service alignment
Enforce safety programs, training, and field compliance standards
Ensure adherence to OSHA, NFPA, local codes, and contractual requirements
Champion the use of Field Service System
Drive adoption of mobile tools, asset data standards, and reporting dashboards
Lead continuous improvement initiatives to improve efficiency, quality, and visibility
Qualification
Required
10+ years of experience in facilities management, field service, construction services, or similar operational environments
5+ years in a senior leadership role managing multi-site or mobile operations
Strong understanding of IFM service lines (HVAC, electrical, plumbing, general maintenance, etc.)
Proven experience leading managers and large technician workforces
Financial acumen with labor cost control and operational budgeting
Experience with FSS systems and mobile workforce platforms
Excellent leadership, communication, and problem-solving skills
Preferred
Bachelor's degree in Business, Operations, Engineering, or related field
Lean, Six Sigma, or similar operational excellence training
Experience in scaling mobile service teams in a growing company
Familiarity with union/non-union workforce environments
Company
tdgFacilities
tdgFacilities is a full-service facilities company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Flerlage
Chief Executive Officer
Paul Jostworth
Co-Founder & Board Advisor
Recent News
Seattle TechFlash
2025-07-01
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