McKesson · 3 hours ago
Sr. Director – IT Infrastructure Services
Irving, TX
Full-time
Onsite
Director/Executive
$170K/yr - $284K/yr
13+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Director will oversee the delivery, performance, and continuous improvement of infrastructure services, ensuring alignment with business objectives and customer needs while managing a team and driving service excellence.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Lead the delivery of edge compute, LAN, WAN, and end user compute services in an as-a-service model
Oversee all technology towers, ensuring operational excellence and alignment with business goals
Manage and develop a high-performing team of service managers, technical staff, and financial analysts
Serve as the primary point of contact for the new MSP, managing service performance, escalations, and strategic partnership
Ensure contractual obligations and service level agreements (SLAs) are met or exceeded
Ensure high levels of customer satisfaction through proactive engagement, issue resolution, and continuous improvement
Act as a trusted advisor to internal stakeholders, translating business needs into infrastructure solutions
Own the financial performance of the infrastructure service, including budgeting, forecasting, and cost optimization
Provide accurate per-customer cost information for allocation and reporting purposes
Oversee service performance and cost reporting by customer
Develop and monitor key performance indicators (KPIs) to measure service effectiveness and drive ongoing improvement
Lead service improvement initiatives, leveraging data-driven insights and industry best practices
Ensure compliance with governance frameworks, regulatory requirements, and industry standards
Drive the strategic roadmap for infrastructure services, ensuring alignment with McKesson’s long-term objectives
Apply strong analytical skills to assess service performance, identify opportunities, and implement solutions
Collaborate with IT, operations, security, and other key departments to integrate infrastructure services with overall business strategies
Communicate effectively with stakeholders at all levels, fostering a culture of transparency and accountability
Qualification
Required
Degree or equivalent experience. Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience)
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience); advanced degree or professional certifications in IT service management or related areas preferred
Proven experience in infrastructure service management, MSP relationship management, and process improvement within a large-scale enterprise environment
Deep understanding of technology infrastructure, including edge compute, LAN, WAN, end user compute, and as-a-service delivery models
Strong financial acumen, with experience managing budgets, cost allocations, and financial reporting
Excellent customer interaction, collaboration, and communication skills
Experience delivering results in a matrixed organization
Knowledge of governance, risk management, and compliance frameworks
Innovative thinker committed to leveraging technology for organizational efficiency
Strong leadership and strategic planning skills, with the ability to drive cross-functional initiatives and manage complex projects
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
2026-01-03
Company data provided by crunchbase