Oak View Group · 4 hours ago
Guest Services Staff | Part-Time | Addition Financial Arena
Orlando, FL
Part-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrOak View Group is the global leader in venue development and management for the live event industry. They are seeking Guest Services Staff who will be the primary contact with guests, ensuring a safe and enjoyable environment while providing exceptional customer service.
Sports
Responsibilities
Be familiar with ticketing, seating locations, procedures and building policies
Able to handle large groups of guests
Maintain control of your assigned sections or area
Anticipate and correct any trouble situations in your area
Know general building information and locations of various amenities
Ensure areas are safe for patrons and staff
Monitor alcohol consumption and related issues
Provide exceptional customer service to all patrons
Occasionally assist with breakdown after events
Perform other duties as assigned
Qualification
Required
Must be 18 years or older
Must have reliable transportation
Must be available for at least ½ of all events occurring within each month, year round
Experience in customer service
Ability to manage high stress situations and remain flexible
Able to be on feet for long periods of time
Able to work a variety of events including children's shows, theatre performances, and loud concerts
Must have a pleasant and outgoing personality
Must be friendly, courteous and polite with a positive attitude
Must be able to adhere to all company policies and procedures
Must be able to pass a criminal background check
Preferred
Previous experience as an usher or ticket taker are a plus
High School Diploma (or GED) preferred
Bilingual skills are a plus
First aid or CPR trained
Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Benefits
401(k) savings plan
401(k) matching
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Erin Prober
VP, Global Partnerships
Chris Granger
President, OVG360
Recent News
Sports Business Journal
2025-12-12
Digital Music News
2025-12-06
Sports Business Journal
2025-12-04
Company data provided by crunchbase