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Penn Mutual · 1 day ago

LCC Analyst II

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Penn Mutual is a company that has empowered individuals, families, and businesses for over 175 years. They are seeking an LCC Analyst II who will serve as a primary contact for Financial Professionals, resolving complex licensing and commission-related issues while ensuring operational efficiency and superior customer service.

Financial ServicesInsurance

Responsibilities

Serve as a primary point of contact for Financial Professionals and Field Office staff on a wide range of inquiries, resolving escalated and complex cases with professionalism and accuracy

Process commission adjustments, manual payments, agent changes, broker dealer changes, contracting, demographic, and other transactions as designated in accordance with sound Segregation of Duties protocols

Understands critical aspects of upstream and downstream systems regardless of access limitations

Work closely with peers across the company to resolve commissions, contracting and other issues directly or indirectly impacting Financial Professionals

Maintain an attitude of excellence, focused high quality, superior customer service and conveying an attitude of urgency

Communicate verbally and in written form in a clear, concise, and organized manner, and on a level that meets the needs of the person or situation

Leverage Penn Mutual product and systems knowledge, including use of AI and other applicable tools, to analyze commissions, contracting and other related functions to provide clear explanations and responses to inquiries

Understand and adhere to key risks and mitigating controls of the department, including those related to AI and data governance

Understand critical components of all departmental functions and provide assistance to specialty tasks including but not limited to Broker Dealer interactions, multi-channel value propositions and other field or financial professional activities as designated

Partner with Life and Annuity Services, Life and Annuity New Business, Payroll, Sales, Product, Actuary, Financial Distribution, Audit, Compliance, Finance and other internal partners

Demonstrates fluency in leveraging AI-enabled tools and platforms to enhance operational efficiency, data accuracy, and customer experience

Qualification

Licensing & Contracting expertiseCommissions knowledgeAI tools proficiencyAnalytical skillsCustomer service skillsMS Office proficiencyProactive attitudeMath aptitudeRegulatory knowledgeOrganizational skillsCommunication skillsTeamwork

Required

Broad understanding of the Annuities and Life Insurance Industry, with a working knowledge and experience in contracting and commissions functions

Strong analytical and organizational skills with attention to detail and ability to interpret data, identify trends, make data-driven decision leveraging AI tools to improve business outcomes

Excellent customer service and communication skills, both verbal and written

Strong technical skills in MS Office (Excel, Word, Outlook), Co-pilot, and other AI-related platforms

Proactive attitude with ability to work in a team environment and desire for continuously learning

Deep understanding of risk and control functions, reconciliations and the regulatory environment including AI related compliance

Strong math aptitude with an understanding of general accounting principles and state contracting requirements

Successfully completes regulatory and job training requirements

Minimum of 5 years of related work experience

College degree or equivalent work experience