Craig Bachman Imports, Inc. · 1 week ago
Customer Account Manager
Frankfort, IL
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
1+ years expCraig Bachman Imports, Inc. is a leading designer and importer of decorative home and holiday accessories. They are seeking a Full-Time Customer Account Manager to oversee the Customer Service Department, ensuring efficient performance of Account Representatives and fostering customer relationships.
Consumer GoodsHome DecorWholesale
Responsibilities
This is a hands on role and involves- entering orders, setting up new customers, assisting Customer Account Reps with daily activities and oversee accounts when an employee is on vacation, LOA, etc.. Assist/Manage key account relationships when needed
Check sales orders that are processed by Account Representatives. Make sure that the correct customer, shipping address, and correct ship and cancel dates are used. Make sure that the items are entered correctly and that the discounts applied are correct according to whether the order is from stock or import, and also per promotion. Verify that the order is fully allocated if needed and make sure the shipping department receives the order in a timely manner once the order has been approved
Evaluate Account Representatives. Review overall performance and make sure that Account Representatives meets all deadlines and maintains productivity
Monitor regular customer orders, attend trade shows and assist with customer appointments, create customer relationships and process orders
Inform Account Representatives of new procedures and product developments and discontinued products
Communicate with the Salesman and the Account Representatives pertinent information regarding sales and item movement. Ensure that Account Representative/Order Processing team members are addressing customer needs and are maintaining customer in a professional manner
Assist both the Account Representatives and the Sales Team with communication and share what other “teams” are doing to be successful
Review and handle daily reports that are sent to Account Representatives
Responsible for coaching and developing the skills of the Account Representative Team
Responsible for handling high level Customer Service/Account Representative Team Issues
Interview, train and select staff
Uphold confidentiality within the organization
Other duties to be assigned
Qualification
Required
Work independently with minimal supervision
Demonstrate excellent communication skills
Customer Focused
Organization skills to manage multiple projects and meet deadlines
Upholds confidentiality and professionalism
Works together with management team members, attends meetings, creates action plans and objectives
Microsoft Office: 1 year (Required)
Management: 1 year (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Craig Bachman Imports, Inc.
Since 1992, Craig Bachman Imports, Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase